Work experience

• ESL INSTRUCTOR

  BETAKID

  2019.08-2025.10

  (6 years)

  Delivered structured English lessons to students of various ages and proficiency levels. Communicated progress reports to parents and adapted teaching style to individual needs. Used platforms such as Zoom, Google Workspace, and LMS tools for online instruction.
• HOSPITALITY & GUEST RELATIONS

  Various Restaurants & Tourist Agency - Chalkidiki

  2024.04-2024.10

  (7 months)

  Managed guest inquiries, complaints, and special requests in fast-paced environments. Ensured excellent customer experience during peak hours. Cooperated with internal teams to resolve issues quickly and professionally.
• CUSTOMER SUPPORT SPECIALIST

  MERCIER CONSULTANCY

  2022.03-2024.04

  (2 years)

  Provided email and chat-based support for users across EU markets. Handled and resolved 50–70+ tickets daily through Zendesk. Investigated user issues, escalated technical problems, and followed up with product and engineering teams. Maintained a high satisfaction score (above 95%) and consistently met response-time targets.

Educational experience

• University of Belgrade

  M.A. in ENGLISH LANGUAGE & literature

  2021.10-2022.09

  (a year)

  Masters degree in English language, literature and translation
• University of Belgrade

  B.A. IN ENGLISH LANGUAGE & literature

  2017.10-2021.06

  (4 years)

  Bachelor degree in English language, literature and translation

Languages