Work experience

• Sales Executive

  Kintetsu World Express Sdn Bhd

  2023.10-Current

  (3 years)

  Monthly Salary : RM4300 Responsibilities: Business Development: Identify and develop new business opportunities within assigned territory or industry verticals. This may involve prospecting, cold calling, networking, and building relationships with potential clients. Client Relationship Management: Maintain and nurture relationships with existing clients to ensure satisfaction and retention. Understand client needs and objectives, and propose solutions to meet those needs. Sales Strategy: Develop and execute sales strategies to achieve revenue targets and business objectives. This may involve market research, competitor analysis, and collaboration with internal teams. Proposal and Contract Management: Prepare and present proposals, quotations, and contracts to clients. Negotiate terms and conditions to secure profitable business agreements. Pipeline Management: Manage sales pipeline and track progress using CRM tools or other systems. Provide regular updates and forecasts to management. Collaboration: Work closely with internal teams such as operations, customer service, and finance to ensure seamless execution of sales transactions and optimal customer experience. Market Intelligence: Stay informed about industry trends, market dynamics, and competitor activities. Use insights to adapt sales strategies and identify new opportunities. Reporting: Prepare regular sales reports and performance metrics for management review. Analyze data to identify areas for improvement and optimization. EMPLOYMENT HISTORY (7)
• Operation Manager cum Assistant Area Manager

  Public Watch Sdn Bhd

  2023.06-2023.10

  (5 months)

  Monthly Salary : RM3300 Working Experience Operation Management You would be responsible for managing the day to day operations of all outlets and warehouse, ensuring that they are operating efficiently and effectively. This would involve managing inventory, staffing levels, customer service , and overall store appearance, coordinating with suppliers, ensuring timely deliveries, managing customer complaints. Sales & Marketing An Area Manager may also be responsible for driving sales and marketing efforts across all designated stores. This may include developing and implementing promotional campaigns, developing sales strategies and plans, setting sales targets, monitoring sales performance, and ensuring that sales goals are achieved, monitoring competition, and sales data to identify trends and opportunities. Training and Developing Another key responsibility is include hiring, implementing training programs and developing staff to perform their jobs at a high level, setting performance goals, providing coaching and feedback, and ensuring that the teams are motivated and engaged plus identifying opportunities for improvement. Warehouse Management You would be responsible for managing the centralized warehouse, ensuring that it is well-organized and properly stocked. This would include managing inventory levels, coordinating with suppliers, and ensuring that goods are received and dispatched in a timely manner. Customer Service You would be responsible for ensuring that all our stores provide excellent customer service. This would involve monitoring customer feedback, ensuring that complaints are addressed promptly and effectively, and developing strategies to improve customer satisfaction. Communication and Collaboration Area Manager must work closely with other members of the company management team, including the HR, Finance, and Digital sales person in charge, to ensure that all outlet and warehouse are operating in accordance with the company’s goals and objectives. EMPLOYMENT HISTORY (6)
• Area Manager

  J&T Express Sdn Bhd

  2022.03-2023.05

  (a year)

  Monthly Salary : RM5000-RM6000
• Assistant Area Manager cum Sales

  J&T Express Sdn Bhd

  2021.09-2022.03

  (7 months)

  Monthly Salary : RM4500
• VIP Account Executive

  J&T Express Sdn Bhd

  2021.06-2021.09

  (4 months)

  Monthly Salary : RM3500
• VIP Account Executive

  J&T Express Sdn Bhd

  2021.01-2021.06

  (6 months)

  Monthly Salary : RM3100 WORKING EXPERIENCE Team Management: Supervise and lead a team of branch managers, delivery personnel, and support staff. Set performance targets and objectives for the team. Provide coaching, training, and feedback to team members to improve their performance. Branch Operations: Oversee the day-to-day operations of multiple J&T Express branches within the assigned area. Ensure that all branches are operating efficiently and according to company standards. Monitor and report on branch performance, including key performance indicators (KPIs). Customer Service: Ensure a high level of customer service by addressing customer inquiries, complaints, and issues. Implement customer service improvement initiatives. Logistics and Inventory: Manage inventory levels at each branch to meet demand while minimizing excess stock. Coordinate logistics and supply chain operations to ensure timely delivery of packages. Sales and Business Development: Develop and implement strategies to increase sales and market share within the area. Identify new business opportunities and partnerships. Collaborate with the marketing team to promote J&T Express services in the region. Budget Management: Prepare and manage budgets for the area, ensuring cost control and profitability. Monitor expenses and revenue to achieve financial targets. Compliance and Quality Assurance: Ensure that all branches comply with company policies, procedures, and safety regulations. Implement quality assurance measures to maintain service quality and consistency. Reporting: Generate regular reports on area performance, including financial reports, operational metrics, and customer feedback. Analyze data to identify trends and areas for improvement. Problem Solving: Address operational challenges, including delivery delays, inventory issues, and staffing problems. Take prompt corrective actions to resolve issues and prevent recurrence. Safety and Security: Promote a safe working environment for all employees. Implement security measures to protect packages, assets, and personnel. Communication: Maintain open communication channels with branch managers and other team members. Report to higher management and attend meetings to provide updates on area performance. Adherence to Company Values and Policies: Uphold the company's mission, vision, and values. Ensure that all branches adhere to company policies and ethical standards. EMPLOYMENT HISTORY (5)
• Marketing Executive

  Airborne Sdn Bhd

  2017.07-2020.07

  (3 years)

  ⚫ Handling inbound & outbound Travel Agent Sales ⚫ Follow up hotel & tours bookings ⚫ In charge nationwide & worldwide agent sales (wholesale) ⚫ Operating tour cost ⚫ Supporting agent during travel fair ground ⚫ Tour leader / Tour Manager ⚫ Handle hotel / local theme park / museum contract rate ⚫ Business development group sales ⚫ Corporate Sales
• Admin & Operation Executive

  Tan Chong Education Services Sdn Bhd

  2016.04-2017.07

  (a year)

  ⚫ Monitor Penang Centre IT Systems ⚫ Registration new students details in master list ⚫ Weld quay building Tc Tech key holder ⚫ Undertake the tasks of receiving calls, take messages and routing correspondence ⚫ Update those students late in class and update to their parents ⚫ Responsible for students registration and records ⚫ Implement plans and procedures for students admission ⚫ Prepare and send out offer letter , issuing student card to new students ⚫ To place order for new students welcome kit , t-shirts, toolbox, and safety shoes ⚫ To record in/out going mails according to SOP ⚫ Maintain and upkeep office equipment such as Photostat machine, LCD Projectors, computers and accessories, & etc ⚫ Collection – Carry out collection of fee from students / parents at bursary counter ⚫ To issue official receipts – issue of official receipts, official receipt summary by weekly ⚫ Answer call in enquiries ⚫ Assist in sales & promotions roadshow
• Sales & Marketing Executive

  Erican Education Group (HQ)

  2011.01-2016.01

  (5 years)

  Participate and assist in office event such as education fairs, school exhibition, road shows, school events(student’s trip), Convocation, student outdoor activity and leadership program, etc. ⚫ Contributing to and developing marketing plans and strategies to ensure that the students enrollment target is met. ⚫ Promote the college academic programs through various media. ⚫ Maintaining and updating recruitment databases. ⚫ Conduct marketsurvey to explore academic programs in demand. ⚫ Organizing and attending marketing and promotional events and exhibitions, managing campaigns on social media etc. ⚫ Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, enewsletters etc. ⚫ Counsel students on college academic programs. ⚫ Liaise with relevant departments pertaining to intakes and marketing activities i.e news- releases etc

Educational experience

• Sentral Technology College Penang

  Foundation Diploma in IATA Tourism Management

  2009.01-2010.01

  (a year)
• SMK Air itam, Penang

  SPM

  2004.01-2008.01

  (4 years)

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