JAMAL's Resume

JAMAL

Customer Advisor

Male

34 y/o

Sales representative/Customer Representative/BD Manager/Key Account Sales/Account Manager/Sales Administration/Back Office/Business Manager/Supervisor/Sales Manager/Supervisor/Commercial Director/Sales Director/Teacher/French Translation/Arabic Translation/Pre-sales customer service/Telephone customer service

Live in Morocco

Nationality Morocco

Summary

Sales and Customer Service professional with several years of experience working with French-speaking customers. Strong background in sales, negotiation, customer relationship management, objection handling and CRM. Experienced in fast-paced contact center environments, with a strong focus on customer satisfaction and sales performance. Fluent in French and Arabic, with professional working knowledge of English. Motivated to relocate to China and develop a long-term international career.

Work experience

Customer Advisor
Teleperformance
2025.07-Current
(a year)
Sales and proposal of commercial offers tailored to customer needs Achievement and exceeding of sales targets Negotiation, objection handling and closing Customer portfolio follow-up and loyalty building
Team Leader
Quantum Quest Solution
2024.12-2025.06
(7 months)
Supervised and coached a team to achieve and exceed sales and conversion targets Implemented action plans to improve productivity and service quality Delivered ongoing training on sales techniques and compliance procedures Qualified and converted leads in the trading sector Monitored KPIs and team performance
Customer Service Representative
Intelcia
2018.10-2024.10
(6 years)
Managed customer requests: subscriptions, relocations, activations, and cancellations Provided advanced ADSL/FTTX technical support (diagnostics and troubleshooting) Coordinated with field technicians for issue resolution Implemented retention strategies and reduced churn rate Managed multichannel communication (phone, email, chat) with high satisfaction KPIs Trained and coached new hires Contributed to continuous improvement initiatives
Customer Advisor
Concentrix
2015.01-2018.01
(3 years)
Advised customers and sold products and services Managed customer relationships in high-performance sales campaigns Provided personalized support throughout the sales process Promoted tailored solutions based on customer needs Contributed to successful commercial operations
Maritime Agent
Sigma Shipping
2015.01-2015.01
Coordinated ship calls and port operations Represented shipowners with port authorities Acted as liaison between crews and stakeholders OTHER PROFESSIONAL EXPERIENCE Delivered customer service and sales support in fast-paced retail and food environments Handled transactions, stock management, and product presentation Ensured high standards of customer satisfaction, teamwork, and operational efficiency

Educational experience

Higher School of Technology, Casablanca
in Marketing and Sales
2013.09-2014.05
(9 months)
Professional studies in marketing, sales, customer relationship management and commercial techniques.
Specialized Institute of Applied Technology, El Jadida
Advanced Technician Diploma in Commerce
2011.05-2013.09
(2 years)
Professional studies in marketing, sales, customer relationship management and commercial techniques.
Ibn Khaldoun High School, El Jadida
Bachelor
2009.09-2010.05
(9 months)
Science