Work experience

• Team Leader, Field Commander, Investigator, Patrol Officer

  Politsei- ja Piirivalveamet / Estonia

  2013.08-2023.04

  (10 years)

  (9 y. and 8 m) Led and coordinated the work of a 16-member team to ensure smooth collaboration and efficient task execution. Responsible for team motivation, training, and performance analysis. Made critical decisions in high-pressure situations and allocated resources according to operational needs. Maintained constant collaboration and communication with other departments and partners, including international stakeholders. Coordinated and managed field resources, ensuring their optimal and efficient utilization, overseeing the work of more than 30 people. Continuously handled fast-paced and complex situations by implementing strategic and tactical decisions. Supervised patrol operations and provided instructions based on evolving situations. Engaged in constant communication with people in critical situations, solving problems effectively. Conducted public appearances, including on television and in the media. Took part in managing major events and gatherings, ensuring the efficient use of resources to maintain security. Actively participated in frontline operations, handling incidents and maintaining public order.
• Managing course

  Jaanus Kangur koolitus / Estonia

  2022.12-2023.01

  (2 months)

  Public Speaking Self-Management Leadership Conflict Resolution Collaboration Negotiations Change Management Motivation Communication Various Management and Professional Trainings
• Learning

  PPA, KRA, PÄ, TLV, Erinevad koolitusasutused

  2022.12-2023.01

  (2 months)

  I have participated in both internal and external organizational training on the following topics: tactics, strategic leadership, public speaking, leadership, sales, psychology, and collaboration. Management and coordination of large events/incidents and collaboration.
• Sales, Chief of the watch

  Different. Patrol, Call centre

  2006.12-2022.01

  (15 years)

  (15 y. and 1 m) Security Security Officer in Patrol Unit – Ensured the safety and security of assigned areas through regular patrols and rapid response to incidents. Operations Center Operator – Monitored security systems, coordinated response teams, and handled emergency situations efficiently. Sales Representative – Engaged with clients, identified their needs, and provided tailored solutions to achieve sales targets. Site Manager – Oversaw daily operations, managed staff, and ensured compliance with security protocols and client requirements.
• Learning

  PPA, KRA, PÄ, TLV

  2017.12-2018.01

  (2 months)

  Several different trainings on this topic in various years. Management of resource-intensive events and collaboration with partners. Emergency vehicle driving training.
• Learning

  SKA, Autosõit

  2012.12-2013.01

  (2 months)

  I have completed several different driving courses over the years. Emergency vehicle driving training, winter emergency driving, tactical driving, and VIP convoy driving. I also have some experience in track driving.
• Instructor / Game leader

  Paintball / Estonia

  2007.12-2009.01

  (a year)

  (1 y. and 1 m) Organizing and Leading Paintball Games – Planned and conducted paintball events, ensuring participants' enjoyment and smooth gameplay. Customer Experience Management – Responsible for creating a fun and engaging atmosphere for players, maintaining high energy and enthusiasm. Event Coordination – Organized games for both small and large groups, including international events. Large-Scale Event Handling – Successfully managed events with up to 30 participants, ensuring safety, fair play, and overall satisfaction.
• Telemarketing Consultant

  Viasat / Estonia

  2006.12-2008.01

  (a year)

  (1 y. and 1 m) Classical Telemarketing – Conducted sales through phone calls and emails, promoting services to potential clients. Lead Generation and Follow-Up – Reached out to new leads, followed up with existing contacts, and maintained a strong client relationship. Sales Conversion – Effectively communicated service benefits, handled objections, and closed sales to meet targets. Customer Support – Provided support and information to clients, addressing any questions or concerns during the sales process.

Educational experience

• Sotsiaal-Humanitaarinstituut

  Law / Law and criminalistics

  2008.08-2011.08

  (3 years)

  Bachelor of law and criminalistics

Languages