• Owned end-to-end technical architecture for an Agentic conversational AI platform (Chat, Voice,Email, Avatar), enabling SaaS, air-gapped on-premises, and hybrid deployments while supporting 1B+ annual conversations at enterprise scale. • Led secure, high-availability deployments across multi-cloud (GCP, AWS, Azure) and on-premises environments, supporting 30+ enterprise customers in regulated financial and government sectors. • Drove performance optimizations for real-time conversational AI features, including proxy-layer enhancements that reduced streaming latency from 8s to 6s (25% improvement), enhancing user experience under massive load. • Designed and maintained cross-product frameworks for data integrity, context persistence, and state consistency across multi-modal AI interactions, ensuring seamless, fragmentation-free experiences between Chat, Voice, Email, and Avatar. • Served as Technical Lead and Scrum Master for a cross-functional engineering team. Owned technical roadmap & architecture, prioritized backlog, allocated engineering resources, optimized cloud/on-prem spend, and ensured production reliability under strict enterprise SLAs and compliance requirements.

• Developed a SaaS product for company secretaries using React and Express, enhancing core functionality, compliance workflows, and overall user experience. • Managed microservices communication and event-driven architecture with Redis and AWS SNS. • Led architecture revamp on AWS, implemented Terraform as Infrastructure as Code, and reduced deployment risks through standardized IaC practices. • Served as Scrum Master for a cross-functional product team (5 members), facilitating ceremonies, grooming backlog, removing impediments, and improving sprint predictability.