Work experience

• OCC Controller

  Global GSRM Gmbh

  2023.12-Current

  (2 years)

  Managing safe and secure operations in accordance with policies and applicable procedures. Calculation of EZFW and communication with flight Dispatch and Departure station. Preparing Loading Instructions and ensuring aircraft is loaded as per loading instructions. Preparing Load and Trim sheet. Completing LMC's if any. Following the standard policies and procedures off responsible Airline's Policies. Familiarizing and following the Company policies for Load and Trim. Comply with safety in the workplace. Accurately complete all Load Control Activities Plan distribution of load in accordance with passengers, cargo and fuel requirements. Monitor the performance of the Departure Control System. Coordinate and communicate with affected departments, external and internal customers to ensure smooth handling of passengers and dead load weight and balance issues in delay situations. Compliance with Customer Airline Emergency Requirements. Clear Understanding of Aviation Legislative Requirements. Displayling due care and diligence in all activities. Safe, efficient, compliant and aligned work place. Ensuring compliance with Precision Timing Schedule. Planning, coordinating and produce all loading, weight and balance documentation in accordance with Company and Client airline specifications, with or without the use of the Departure Control System (DCS). Ensuring the safe distribution of the load within prescribed aircraft limitations and Company Operating Manuals/Procedures. Familiar with client airline manuals including loading and stowage of dangerous goods. Coordinating and communicating with relevant departments (Ramp Team, Bagroom Team, Maintenance, and ATC authorities) to ensuring smooth handling of passengers and "dead load" in delay situations. 100% Compliance with Customer Airline Weight and Balance and Customer Airline Policies and Procedures, enabling safe practices and compliance with Aviation
• Branch Manager

  S Sistem Lojistik Hizmetleri A.

  2021.12-2023.12

  (2 years)

  Responsible for overseeing the smooth running of the storage procedure, from the complicated storage logistics to keeping an eye on the warehouse workers – scheduling shifts and ensuring staff is adequately trained Maintaining health and safety standards Keeping accurate records Managing timesheets Managing rosters/overtimes Managing the 3rd party communications representing the Company with the Airport Authorities Ensuring the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals Developing the warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping.
• Airport Services Manager

  Qatar Airways

  2015.04-2021.11

  (7 years)

  Ability to delegate work, setting clear directions and managing the workflow · Taking necessary responsibilities for the day to day operations and acts as a liaison between the airport service providers and users · Taking responsibility for ensuring passenger and aircraft handling conform to safety and security requirements · Team player – Team Leader . Managing the daily operation and acts liaison between Airport services providers, governmental issues · Managing and controlling manpower on the shift to optimize utilization and maintain staff morale and discipline · Conducting spot-checks on operations and staff to ensure adequate standards are maintained · Administrative tasks viz routine Monthly Reports / AOC meetings / Issuance of Service Failure letters / third party letters · Staff performance reviews and reports · Finance –Yearly/Monthly Station Budget planning- Raising CMC · PR · PO) Petty Cash, all other · Finance issues · Invoicing issuance · Knowledge of Citrix/Oracle/Altea CM / Matrix / Occurrence E-Reporting / Oracle ERP · Procurement E-Sourcing · Tracking the recruitment status, training schedules of related staff, HR investigations, issuance disciplinary actions if any, personal appraisals, including the selection · Audit preparations and findings/corrective actions on timely manner · Business case preparations · Analyzing and investigating of customer complaints and follow up accordingly · Baggage related issues, making sure cases are followed up in a company timely manner, identifying the cause and diligence in Irregularity report payments to customers Crisis Communication in case of Emergency
• Airport Services Duty Manager

  Qatar Airways

  2012.12-2015.05

  (3 years)

  Managing the daily operation and acts liaison between Airport services providers, governmental issues Managing and controlling manpower on the shift to optimize utilization and maintain staff morale and discipline Conducting spot-checks on operations and staff to ensure adequate standards are maintained Administrative tasks viz routine Monthly Reports / AOC meetings / Issuance of Service Failure letters / third party letters Staff performance reviews and reports Finance –Yearly/Monthly Station Budget planning- Raising CMC PR PO) Petty Cash, all other Finance issues Invoicing issuance Knowledge of Citrix/Oracle/Altea CM / Matrix / Occurrence E-Reporting / Oracle ERP Procurement E-Sourcing Tracking the recruitment status, training schedules of related staff, HR investigations, issuance disciplinary actions if any, personal appraisals, including the selection Audit preparations and findings/corrective actions on timely manner Business case preparations Analyzing and investigating of customer complaints and follow up accordingly Baggage related issues, making sure cases are followed up in a company timely manner, identifying the cause and diligence in Irregularity report payments to customers Crisis Communication in case of Emergency.
• Operations Executive

  INKA Air and Sea Cargo

  2011.05-2012.05

  (a year)

  / Airfreight Cargo Manager Air cargo import & export operations, issuing air waybills, invoicing, air cargo telephone sales, reporting, pricing Coordination of all cargo – air, sea, land freight. Domestic and International customer relations. Handling & Customer Service Function. Responsible for overall air freight product performance within Company. Work closely with Commercial team for the development. Responsible for client implementation and managing the customer service function with a team of CS and Operation staff. Review the customer KPIs and SOPs and ensure the process if followed. Motivate the team to be proactive in securing ad-hoc business by quoting the most competitive rates and on time. Working with Commercial team for the action plan on local control business opportunities and winning ratio. Developing Air Freight in Turkey and train the Commercial Mindset for cross-selling and up-selling opportunities at CS staff level. Be the escalation point for full set of daily operation of both air export and import shipment, planning and allocation of staff duties and process. Organizing and maintaining the SOP for normal operation. Training all staff and finding ways to automate the process than manual process. Liaising and maintaining a good relationship with airlines and agents. Conducting periodical reviews with the partner companies to understanding the forecasts and adjust the space requirements. Organizing monthly reporting and presenting the efforts to improve the net achieved costs. Assisting in airline and master loader relationships and procurement when required.
• Airfreight Expert

  Lufthansa Cargo AG

  1995.02-2010.10

  (16 years)

  Cargo Indoor Sales Cargo Logistics Import-export Cargo Safety Regulations Dangerous Goods IATA Regulations Cargo Cass Accounting Documentary handling of air freight shipments in the import and export sector Logistical and documentary handling of special cargo, such as dangerous goods or airmail Being responsible for the evaluation of operational data and its routine processing Being the contact person for our customers Carrying out billing activities in the division Using various internal IT systems and Office applications Deputizing for Manager.
• Passenger Handling Supervisor

  Celebi Ground Handling

  1988.02-1995.03

  (7 years)

  Passenger Handling, / Check-in / Gate / Lost &Found Passenger Handling Supervisor Load and Trim Sheet Controller Ramp Regulations Operation Supervisor Operation Train to Trainee Passenger Handling Train to Trainee
• Import Staff

  Izmir Pamuk Mensucat T.A.

  1987.08-1988.03

  (8 months)

  Maintaining control and ensuring regulations to all import and export processes and monitoring work according to corporate and local policies and evaluate all new custom requirements and supervising everyday operations according to standard procedures Assisting to obtain all required import permits and export licenses for all processes Coordination with marketing and sourcing department to establish an efficient export classification and prepare tariff schedule Providing an efficient interface with freight forwarders and administer all freight logistics and provide optimal level of customer services and resolve all shipment issues Performing all record keeping processes and maintain records of all entry Evaluating all items for import and ensure accuracy in all values and collaborate with customer brokers to provide clearance of all imports and maintain required documents Performing audit on all import and export files on regular basis Monitoring and providing response to all custom inquiries and requests and obtain required product certifications for all export and import products for custom clearance Collaborating with various departments and obtain all certification documents and ensure compliance to all import and export policies and perform regular audits on all broker activities.

Educational experience

• Altwood Comprehensive School, Maidenhead / United Kingdom

  Secondary School

  1982.08-1987.07

  (5 years)

  O level and A level GCSE Diploma
• Ankara Ilkokulu İzmir/Turkey

  Elementary School

  1977.08-1982.06

  (5 years)

  Elementary School Degree

Languages