Mick | QA Director (18+ yrs) Expert in Tier-1 multi-site manufacturing (Networking/Server/IPC/Consumer electronics). Scaling quality management, quality systems and factory transfers to align structure with rapid growth.. My name is Guan-Ming Lin. You can call me Mick. I am always welcome to new events or knowledge, and this characteristic applies on my multiple tasks of job. OBJECTIVE: ■ To get a position as a Director/Manager of Quality Assurance & Management/Customer Quality Engineering/Field Quality Management/Customer Service/Technical Support. STRENGTHs: ■ Negotiate with customer for quality/service agreement and quality goal such as AFR…etc. Did summarise warranty claim data model and similar AFR value comparison. ■ Negotiate with customers at company point of view in order to avoid unnecessary customer claims. ■ Can regularly collect related field claims data from customers, and process large amounts of data for statistics, regular analysis and field quality alert. ■ Coordinate customer audit/visit. Work with internal cross-function teams to ensure robust, closed loop on customer site visits and internal & external Audits. ■ Solve problems quickly and efficiently. In my career, I worked with many stricter customers such as Nokia, Microsoft, Sony and Google. I am not only to make customer satisfaction, but also must negotiate with customers at company point of view in order to avoid unnecessary customer claims. MAJOR ACHIEVEMENT: ■ Led Compal SDBG FQM department for Field Quality Management and warranty claims data analytics & negotiation to reduce unreasonable claims from warranty claims data by average 33.20%. ■ Led Compal PCBG KSP4-FATP QA department 2 for IoT Manufacture Quality Management and customer complaint handling to dramatically reduce DOA to less than 300 DPPM from over 1,200 DPPM. ■ Led AEWIN QA division to dramatically reduce customer complaint cases (reduced 29.63% in 2022) to improve “Design”, ”Materials" & “Manufacture” quality, and then can make customer satisfaction. ■ Led AEWIN QS team, implementing, administratoring and auditing for ISO 27001 Information Security Management Systems and C-TPAT certificate. ■ Worked effectively to coordinate internal/external resources to drive field quality improvement, Customer Complaint Handling and Root Cause Analysis. ■ Worked effectively to define test scope & manage and ensure the product quality in all of its development stages. ■ Worked effectively to monitor, track and predict FFR trend, and then can drive quality related issues improvement. ■ Worked effectively to train external service centre agents and co-operate with QAs. ■ Worked effectively to co-operate with customer service engineer and QAs in order to solve customer issues and test products.