(7 years 6 months) Main Responsibilities: UPS Service Product Management: Oversee the entire UPS Service product line, ensuring alignment with market needs and business goals. Lead the development, launch, and promotion of new service products (NPI). Sales Development: Collaborate closely with Regional Sales teams to drive service sales growth and enhance customer engagement. Channel Partner Programs: Manage and coordinate global Channel Partner Programs to support UPS sales of products and services effectively. Cross-Functional Leadership: Influence stakeholders at all organizational levels to facilitate service product management and drive business development initiatives. Vision Setting: Articulate a clear vision for global Service Sales, supporting in-country Service Sales Managers in identifying and capitalizing on growth opportunities. Growth Targets: Drive aggressive growth metrics, focusing on volume, mix, and contract penetration to surpass business objectives. Operational Plans: Own and manage the orders, sales, and contribution margin for the UPS Service within specified regions. Market Insights: Share financial objectives, results, and market trends with leadership, conducting regular reviews on UPS Service business development. Commercial Strategies: Define and implement strategies to maximize order volume and profitability of the UPS Service offering. Resource Optimization: Leverage cross-functional and cross-business resources to maximize market penetration. Digital Solutions Management: Own the Digital Solution portfolio, including connectivity, advanced software, remote monitoring, and predictive solutions. Advanced Services Development: Innovate digital-enabled services, such as pay-per-use, grid support, augmented reality field support, and hands-on training. Agile Product Ownership: Serve as Product Owner for the Agile Team focused on Connectivity, Predictivity, and Service initiatives

13 years 1 month (6 years 1 month) Service Product Management: Manage UPS service offerings, ensuring alignment with market demands and customer needs. Lead the definition, launch, and promotion of new service offerings (NPI). Sales Development: Collaborate with Regional Sales teams to drive growth across product and service sales. Channel Partner Coordination: Oversee global Channel Partner Programs to enhance UPS sales. Strategic Leadership: Report to the Global UPS Product Line Leader, influencing teams to drive business development and sales activities. Vision and Growth: Set a global vision for UPS Service Sales, supporting in- country managers in identifying growth opportunities. Performance Metrics: Drive targets for volume, mix, and contract penetration to exceed growth objectives. Operational Management: Own and oversee orders, sales, and contribution margin operating plans for UPS offerings. Market Insights: Share financial objectives and trends with leadership, conducting regular business development reviews. Commercial Strategy: Implement strategies to enhance the profitability of UPS products and services. Digital Solutions: Manage digital initiatives like connectivity, remote monitoring, and predictive analytics to improve service delivery.

Channels and Alliances Director Europe, N Africa, Turkey and Pakistan July 2010 - July 2012 (2 years 1 month) Page 2 of 4 Managing the indirect sales channels for GE Digital Energy's portfolio: UPS, Smartgrid Software Solutions, Monitoring and Diagnostic, Protection and Controls. Driving engagement, certification and channel programs.

Service Manager UPS July 2005 - July 2010 (5 years 1 month) In charge of the UPS service P&L in Italy and Spain. Leading a team of 30+ composed by field service engineers, service sales engineers, operation managers

(5 years 1 month) In charge of the UPS service P&L in Italy and Spain. Leading a team of 30+ composed by field service engineers, service sales engineers, operation managers 2007 - July 2018 (11 years)

(2 years 8 months) Responsible of the service business in Italy for standard and industrial grade UPS's