Summary

Work experience

• Overseas Sales

  iCARMIX

  2020.06-2025.02

  (5 years)

  • Initiated and executed strategies for business growth on the international market. • Innovated sales channels to reach new overseas customers and increase revenue. • Enhanced customer relationships and built brand loyalty by offering personalized car upgrade solutions. • Improved company-level service quality, workflows and business tools such as CRM (Pipedrive) customizations for better sales outcome. • Ensure customer de-escalation and satisfaction, for the purpose of preventing “buyer’s remorse”. • Increased brand awareness through social media and publishing of English articles targeted at car enthusiasts. • Monitor website activity and sales performance with Google Analytics, and ensured compliance with Google SEO. • Assisted IT with website migration from Magento to Wordpress, as well as website optimization. • Repaired, maintained and updated office equipment, effectively lowering company costs. • Monitored and provided training for new staff.
• English Tutor

  iMandarin

  2018.03-2020.03

  (2 years)

  Part-time Business English tutor for various customers
• Customer Service Agent

  Computer Generated Solutions

  2014.02-2017.12

  (4 years)

  • Provided customer support for members of America Online (AOL), Verizon and Yahoo (Oath inc) within USA via remote connection and/or phone calls. • Fixed technical issues related to mail clients and internet browsing such as configuring the ports for imap and pop servers (Outlook, Thunderbird, Mac Mail), optimizing slow computers, configuring internet connection also offering step-by-step guidance on fixing issues outside our scope (resetting the router/modem, checking cables, isolating the issue by using other similar programs). • Restored compromised accounts, and assisted customers with updating the password. • Offered and activated/installed various products and benefits proposed by the three companies. • Maintained constant above average score over 90% in customer satisfaction based on the surveys received on approx. 4000 calls. • Experienced using communication tools and platforms such as Avaya, Salesforce and Bomgar.

Languages