Work experience

• Technical Consultant

  IT-ec (Secondment contract @ Audemars Piguet)

  2025.12-Current

  (8 months)

  Provide1st-tier IT support services to around100users across2offices and4boutiques, maintaining daily business continuity with high user satisfaction. Handle10–20support tickets per day(hardware/software/AV/network),achieving fast resolution through on-site and remote troubleshooting,reducing average downtime. Independently set up and configure laptops,iPads,iPhones and Cisco meeting room devices, ensuring100%readiness for new joiners,general users,department head and senior management. Inventory management and stock take of IT equipment,consolidating requests of hardware and license to better control IT spending and lead time. IT Project Engineer-IT-ec (Business Continuity Project@BEA Bank) Oct2025–Dec2025 (Reason of leaving:project ended) Perform large-scale PC health check and drill test exercise at DR/backup site,ensuring user desktop/laptop meet bank BCP compliance standards and could be re-activated with minimal RTO/RPO when incidents occur. Install,setup and update software application to ensure all critical applications can run normally and up-to-date. Collaborate closely with BEA IT helpdesk on complex incidents,speeding up root cause identification and ensuring test cases were properly documented for future drills.
• System Engineer (IT dept)

  Kenfil

  2024.05-2025.08

  (a year)

  Provide end-to-end IT support (desk-side & server-side) for internal users and customers, ensuring stable daily business operations and minimal system downtime. Perform regular Windows update, license and patch management across user PC and server,improving security posture and compliance with company policies. Troubleshoot and resolve daily IT-related issues for customers and colleagues, improvingoperational efficiency and user satisfaction. Assist IT department head in sourcing and purchasing IT equipment, standardising devicemodels and vendors to simplify procurement process and inventory management.
• Account Manager(IT training)

  Kenfil

  2022.01-2024.04

  (2 years)

  Managed a portfolio of education customers for IT training services,handling end-to-end enquiries and follow-up to maintain strong client relationships. Scheduled and coordinated training classes,optimising trainer utilisation and classroom resources to meet client timelines and capacity. Worked with trainers to refine course content according to client feedback,increasing relevance of training programmes and supporting repeat business. Major customer reference:  Hermes - CyberSecurity Awareness user training (a class for 30 participants)  LVHM - PowerBI FastTrack hands-on training ( 2 classes for 40 participants)  HK Insurance Authority - CyberSecurity Awareness user training (2 classes for 200participants)  Hospital Authority - Microsoft Office 2019 upgrade training (10 classes for 800participants)  Citic Pacific - Microsoft certifed Endpoint Administrator training (2 classes for 30participants)  Coca-cola - AWS Technical Essentials training (a class for 20 participants)  Wynn Macau - Create Microservices with .NET and ASP.NET training (2 classes for 20participants)
• Senior Account Executive

  S.A.S Electric

  2020.06-2021.11

  (a year)

  Manage customer inquiries and provide timely support, ensuring high levels of client satisfaction and efficient resolution of issues. Drove revenue growth by successfully upselling and renewing Sharp printer and printing solutions, contributing to sustained business relationships. Prepare detailed and accurate quotations for customers, facilitating informed decision-making and streamlined sales processes.
• Associate Account Consultant

  Fuji Xerox

  2019.11-2020.04

  (6 months)

  Manage customer inquiries,providing timely and effective communication to ensure high levels of client satisfaction and efficient issue resolution. Drove revenue growth by successfully upselling and renewing printing solutions, contributing to sustained business relationships and increased sales. Prepare detailed and accurate proposal for customers, facilitating informed decision-making and streamlined sales processes.
• Corporate Account Manager

  On Talent Technology

  2017.01-2019.10

  (3 years)

  Generate high-quality sales lead and developed new business opportunities for IT solutions and products,contributing to increased market penetration. Coordinate and facilitated strategic product sales meetings between clients and vendors, enhancing collaboration and driving successful solution presentations. Prepare accurate and comprehensive quotations for customers,ensuring clear communication of product offerings and pricing,which streamlined the sales process.

Educational experience

• Coventry University

  Bachelor of Arts Business Information Technology (Second Class Honors)

  2006.09-2007.08

  (a year)
• The HK Polytechnic University(HKCC)

  Associate Degree in Information Technology

  2003.09-2005.08

  (2 years)

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