Work experience

• Manager.

  Zenith Structural Engineers & Development limited

  2014.03-2021.08

  (8 years)

  • Maximized performance by monitoring daily activities and mentoring team members. • Developed and maintained relationships with customers and suppliers through account development. • Maintained professional, organized, and safe environment for employees and patrons. • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. • Accomplished multiple tasks within established timeframes. • Controlled costs to keep business operating within budget and increase profits. • Improved safety procedures to create safe working conditions for workers. • Managed and motivated employees to be productive and engaged in work. • Assisted in organizing and overseeing assignments to drive operational excellence. • Managed senior-level personnel working in marketing and sales capacities. • Evaluated employee performance and conveyed constructive feedback to improve skills. • Maintained professional demeanor by staying calm when addressing unhappy or angry customers. • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Customer Service Representative.

  Digicon Technologies Limited

  2013.08-2014.01

  (6 months)

  • Updated account information to maintain customer records. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Provided primary customer support to internal and external customers. • Answered customer telephone calls promptly to avoid on-hold wait times. • Answered constant flow of customer calls with minimal wait times. • Utilized customer service software to manage interactions and track customer satisfaction. • Processed customer service orders promptly to increase customer satisfaction. • Handled customer inquiries and suggestions courteously and professionally. • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. • Investigated and resolved customer inquiries and complaints quickly.
• Shift Manager.

  FFC Restaurants

  2012.05-2013.08

  (a year)

  • Adhered to company standards and compliance requirements for operations and cleanliness of areas. • Supervised employees and oversaw quality compliance with company standards for food and services. • Kept employees operating productively and working on task to meet business and customer needs. • Cooperated with coworkers to improve customer experience and manage storefront. • Worked closely with team members to schedule breaks and shifts to meet state regulations. • Tracked receipts, employee hours, and inventory movements. • Scheduled staff to establish adequate coverage during peak business hours. • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. • Maintained professional demeanor by staying calm when addressing unhappy or angry customers. • Assisted in organizing and overseeing assignments to drive operational excellence. • Established performance goals for employees and provided feedback on methods for reaching those milestones. • Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Cashier.

  KFC Restaurants

  2008.03-2010.08

  (3 years)

  • Greeted customers entering store and responded promptly to customer needs. • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. • Answered questions about store policies and addressed customer concerns. • Welcomed customers and helped determine their needs. • Helped customers complete purchases, locate items, and join reward programs. • Worked closely with shift manager to solve problems and handle customer concerns. • Worked flexible schedule and extra shifts to meet business needs. • Counted money in cash drawers at beginning and end of shifts to maintain accuracy. • Built relationships with customers to encourage repeat business. • Assisted customers with returns, refunds and resolving transaction issues. • Set up new sales displays each week with fresh merchandise. • Maintained current knowledge of store promotions and highlighted sales to customers. • Conducted inventory counts by adding each item in stock and documenting in computer system. • Handled cash with high accuracy and took care to check bills for fraud. • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies. • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Educational experience

• Dhaka Biggyan College

  Higher Secondary Certificate.

  2003.01-2005.11

  (3 years)

  Hi, i am Forhad Ahmad. Looking for opportunity.

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