FATHI's Resume

FATHI

Protection & Accountability for the Afected Population Officer

Male

41 y/o

Others

Live in Madagascar

Nationality Tunisia

Summary

umanitarian leader and compliance specialist with over 10 years of experience designing and scaling accountability systems, stakeholder engagement strategies, and sustainable development frameworks across Africa and the Middle East. Proven ability to lead high-performance teams, coordinate multi-country operations, and ensure partner compliance with protection, inclusion, and community feedback standards. Key strengths include: Strategic CSR & Compliance Leadership: Led implementation of community-centered accountability systems for UN agencies, ensuring alignment with donor and industry standards. Multi-country Operational Expertise: Managed field missions and partner coordination in Madagascar, Lebanon, Libya, Chad, Benin, and Burkina Faso—adapting rapidly to diverse cultural and regulatory environments. Team Development & Capacity Building: Trained over 665 staff and partners in protection, feedback mechanisms, and inclusive service delivery; initiated regional webinars to promote peer learning. Stakeholder Engagement & Reporting: Built trust with communities, partners, and government actors; produced actionable reports and recommendations to improve transparency and impact. Sustainable Systems Thinking: Integrated protection and inclusion into program design, risk management, and procurement strategies—ensuring long-term community benefit and operational resilience. Fluent in English, French, and Arabic, with a strong track record of cross-functional collaboration and values-driven leadership. Ready to contribute to CSR excellence across China and Cambodia.

Work experience

Protection & Accountability for the Afected Population Officer
World Food Programme
2024.01-Current
(2 years)
• Lead strategic direction and implementation of protection and AAP across country operations; supervise National Protection & Gender Officer and support CFM team. • Design and deliver trainings for field staf on CFM, AAP and protection mainstreaming to improve safe, inclusive service delivery. • Strengthen community-based feedback mechanisms by aligning SOPs, intake tools and referral pathways with protection and confidentiality standards. • Integrate community feedback and protection analysis into program design, proposals and monitoring frameworks to inform operational adjustments. • Foster partnerships with protection actors and inter-agency coordination fora to ensure people-centered accountability. World Food Programme — Community Feedback Mechanism (CFM) Support Officer,
Regional Community Feedback Mechanism advisor
WFP regional bureau Johannesburg (RBJ)
2025.03-2025.08
(6 months)
• Provided remote technical coaching and phased support to country offices to assess and improve CFM performance. • Led revision of CFM action plans, SOPs and intake forms and supported MOE roll-out to measure efectiveness. • Facilitated integration of digital tools (MODA, SugarCRM) and developed a regional prioritization matrix to target capacity-building eforts. • Ensured alignment of country-level CFM improvements with global AAP standards and inclusive feedback practices. World Food Programme — Roving Accountability to Afected Populations (AAP) Officer,
— Consultant Roles
UNFPA, IOM, IDEAS and Other NGOs
2021.07-2022.12
(a year)
• Supported multiple country offices to design and operationalize accountability strategies, focusing on functional complaint and feedback channels. • Developed SOPs and communication materials reflecting community channel preferences and inclusion criteria. • Established internal systems to feed CFM and PDM data into the project cycle and guided teams to use feedback for program adaptation. • Trained CFM and call center teams on confidential complaint handling and SEA referral protocols. | February 2021 – June 2021 • Led technical setup of a country-level call center CFM: communication strategy, key messaging, privacy impact assessment and community sensitization plan. • Designed training packages for operators and internal case managers and refined SOPs and referral pathways to ensure quality case closure and beneficiary feedback. World Food Programme — Program Policy Officer, Inter-Agency Common Feedback Mechanism Manager Libya | January 2020 – June 2021 • Established and managed an inter-agency common feedback mechanism with 14 humanitarian partners. • Produced regular analysis and recommendations from community feedback to inform sector coordinators and field teams. • Maintained data confidentiality and coordinated timely case closures and feedback to afected populations. 2019 • Delivered capacity development for implementing partners across leadership, financial and M&E systems. • Coordinated remote project implementation, donor engagement, consultant recruitment and coalition-building initiatives across multiple countries. Additional Experience: ProFit Club Co-Manager; DEFIT Consulting Training Coordinator; AIESEC National Vice President Talent Management. Selected Achievements • Designed and operationalized inter-agency common feedback mechanism serving 14 partners in Libya. • Enhancing CFM efficiency in Madagascar from 19% to 85% • Led regional CFM improvement planning and MOE implementation support across country offices in RBJ. • Moderate the creation of Debates club’s coalition in 5 MENA countries • Trained and coached CSOs with documented institutional improvements: 85% showed ≥35% evolution in capacity metrics. • Developed CFM SOPs and digital tool integrations that reduced case closure times and increased beneficiary satisfaction in multiple contexts.

Educational experience

universite de sfax
Marketing
2006.09-2010.07
(4 years)
Bachelor degree in management, option Marketing

Languages

Arabic

Native

French

Proficient

English

Proficient

Certificates

Beneficiaries’ Personal Data Protection Course • Personal Data Protection Course • Organisational Capacity Building Expert References Available on request.

Files

FATHI ENNEJI-CV-Sep25.pdf

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