Summary

Work experience

• Customer care advisor

  Allianz Care

  2022.09-2023.04

  (8 months)

  Write and answer to clients' emails, answer on the phone, making appointment, being the intermediary between clients and other departments of the company, managing the clients reimbursements, advise clients about their medical insurance, assisting clients in the procedure to follow to be reimbursed, sending guarantees of payments to the hospitals
• Administrative assistant

  Proximus

  2022.07-2022.07

  Mail box, participate to everyday meetings, manage clients complaints, classify files, scan documents, export and download documents to Proximus' internal software, close files on Walloon work platform, drafting documents on the procedure to follow when using certain programmes, learn about other departments to better understand how the company works
• Intern in Baking and Pastry

  Dumont et Partners

  2017.08-2017.10

  (a month)

  Product making, receipt of orders, stock storage
• Tutor

  Athénée Royal de Gembloux

  2013.09-2016.06

  (3 years)

  Helping fellow students with difficulties to learn English, Spanish, mathematics and chemistry
• Intern

  Immobilière Genon

  2016.01-2016.01

  work-shadowing, classify files, accompany the real estate agent in visiting properties with customers

Educational experience

• Université libre de Bruxelles

  Chinese studies

  2020.09-2022.06

  (2 years)

  Chinese listening and speaking, comprehensive Chinese, text studies, Classical Chinese, literature, culture, cinema, performing arts, anthropology, internal and foreign politics Honours Average score : 16.21/20
• Université Saint-Louis

  Translation and Interpretation in English and Chinese

  2017.10-2020.06

  (3 years)

  English and Chinese culture, literature, listening and speaking, reading and writing, grammar, translation, interpretation Honours Average score : 16.94/20
• Shanghai international Studies University

  Chinese language

  2019.08-2020.01

  (5 months)

  Comprehensive Chinese, Chinese listening and speaking, Chinese reading and writing Outstanding student prize GPA: 4.0/4.0
• Athénée Royal de Gembloux

  Mathematics and Languages : English, Spanish, Dutch

  2010.09-2016.06

  (6 years)

  English, Spanish, Dutch