Fabien's Resume

Fabien

Customer Operation Expert

Male

38 y/o

Sales representative/Customer Representative/Language Teacher/Foreign language teacher

Live in Belgium

Nationality France

Summary

Native French speaker with a proven track record in B2B sales, CRM strategy, and technical support across Europe and Asia. Skilled in transforming complex IT challenges into client-focused solutions that drive revenue and build trust. Adept at onboarding, training, and troubleshooting in multicultural environments, with fluency in English and working proficiency in Italian. Passionate about connecting global teams, optimizing customer journeys, and delivering measurable business impact. Currently seeking Asia-based opportunities that leverage my language skills, technical expertise, and cross-cultural communication strengths.

Work experience

Customer Operation Expert
VivaWallet
2025.04-Current
(a year)
Provided technical and functional support to business clients using Viva Wallet’s payment solutions. Diagnosed and resolved issues with payment terminals (TPE), including configuration, software updates, and hardware troubleshooting. Tracked and managed incidents in collaboration with internal technical teams to ensure timely resolution. Supported client onboarding and deliver training on payment systems and tools. Addressed inquiries related to transactions, billing, and merchant account management. Contributed to the enhancement of operational workflows and customer experience. Liaised closely with sales and technical departments to ensure seamless service delivery.
IT Support Level 3
XPO LOGISTICS
2021.01-2021.12
(a year)
• - Provided high-level technical assistance for logistics systems and enterprise networks. • - Diagnosed and resolved critical incidents, ensuring business continuity. • - Collaborated with IT teams to deploy patches and updates.
Technical Account Manager
Sonepar
2020.01-2021.01
(a year)
• - Provided high-level technical assistance for logistics systems and enterprise networks. • - Diagnosed and resolved critical incidents, ensuring business continuity. • - Collaborated with IT teams to deploy patches and updates.

Educational experience

Iacademie Paris
Sales Negotiation
2022.01-2024.01
(2 years)
Develop a prospecting strategy and implement it- Ensure commercial monitoring- Design and organize a commercial action plan- Prospect a defined sector- Analyze performance, develop and implement corrective actionsNegotiate a technical and commercial solution and enhance the customer experience- Represent the company and promote its image- Design a technical and commercial proposal- Negotiate a technical and commercial solution- Conduct the review, adjust commercial activity, and report- Optimize customer relationship management