Service & Operations Leader | AVaaS / DaaS | Enterprise AV & Unified Communications | SLA & KPI Ownership | Technical Team Leadership | Global Service Delivery. Service and operations leader with strong expertise in enterprise audiovisual and unified communications environments, combining deep technical knowledge with end-to-end service ownership. I specialize in leading AVaaS/DaaS and enterprise AV operations, ensuring reliable service delivery, strong SLA/KPI performance, and continuous operational improvement across international environments. I have a proven track record in leading multidisciplinary technical teams, standardizing delivery processes, and translating complex technical systems into stable and scalable services that support business and client outcomes. Core strengths: • Service delivery leadership in enterprise AV / UC environments • SLA & KPI ownership with focus on performance improvement • Technical operations governance and lifecycle management • Leading and developing cross-functional engineering teams • Bridging technical execution with client and stakeholder needs Open to roles in: Service Delivery Management | Operations Management | Client Service Management | Technical Operations Leadership