(1 year 9 months) - Proactively identify market trends or changes as they relate to our business and report on the impact. - Manage key accounts. - Manage new product introductions to the market and identify opportunities for growth in Malaysia. - Prepare tender responses and quotations for existing and potential customers. Qualify and close new customer opportunities. -Provide training to customers on Canadian Solar range of products and services. - Strong focus on account management within own territory. - Represent Canadian Solar at relevant market and trade forums to further new business opportunities. - Lead the sales drive in the Malaysia region. - Grow distribution channel and clientele in the Malaysia region. - Review and/or support the preparation of commissioning related QA documentation and procedures. - Develop and update policy and procedures. - Ensure processes are followed and are compliant with relevant legislation.

Formulated and executed a comprehensive sales strategy, achieving a notable 20% expansion of the customer base, whilst managing key accounts and supervising the entire sales process from initiation to conclusion. Identified untapped market segments within the training industry, contributing to 2% growth in market share. Initiated and successfully established the organization's first marketing department, leading the development and implementation of digital marketing strategies that achieved a 10% surge in lead generation. Recruited, developed, and led a team of sales and marketing professionals, resulting in a significant 40% improvement in team performance metrics through targeted training in product knowledge and sales methodologies. Undertook a comprehensive review of course pricing and packaging, implementing strategic adjustments that are expected to improve accessibility for learners and increase course profitability.

(3 years 9 months) Managed end-to-end sales operations for solar PV installation products, overseeing the entire sales process from lead generation to closing deals. Conducted thorough consultations and needs assessments, utilizing a consultative approach to understand customer needs and educate them on solar energy solutions, resulting in a 25% increase in customer satisfaction. Developed and maintained strong relationships with clients, providing ongoing support and communication throughout the sales process and after installation Collaborated with cross-functional teams including project managers, engineers, and marketing to provide comprehensive solutions and ensure customer success, resulting in a 15% increase in upsell and cross-sell opportunities.

Provided expert consultation and guidance to customers on solar PV installation solutions, addressing their energy needs and recommending suitable products. Successfully demonstrated the product to potential customers , 40% increase in sales conversion rates. Followed up on cold and warm leads in a timely manner, 60% increase in qualified leads. Improved sales skills through ongoing training and development, resulting in an increase in sales success rates and improved understanding of customer needs. Additionally, provided excellent customer service resulting in a 95% customer satisfaction rate.