Application support specialist. With over five years of experience in IT support within the financial sector, I have honed my abilities in IT service management and ITIL frameworks. At Bank of America Merrill Lynch, I embraced the challenge of ensuring seamless trading operations, aligning my efforts with the firm's dedication to excellence and client satisfaction. My mission to facilitate effective business-IT collaboration has consistently driven me to deliver top-notch support and infrastructure stability. During my tenure as Assistant VP, Senior Analyst-Trading Support, my day-to-day responsibilities involved providing client-facing technical support and liaising with various IT teams to ensure the reliability of trading systems. My role required adept coordination between business units and IT departments, ensuring that changes were implemented efficiently and with minimal impact on trading activities. Through this experience, I've strengthened my competencies in Active Directory and ITIL, ensuring best practices and system readiness in high-pressure environments.