Work experience

• Assistant Manager

  Carraig Donn

  2023.05-Current

  (2 years)

  ∙ Assist the store manager in overseeing daily operations, ensuring efficient and effective store management. ∙ Provide exceptional customer service by promptly addressing inquiries, resolving issues, and fostering positive customer experiences. ∙ Support and train employees, fostering a collaborative and productive work environment while ensuring adherence to company policies and procedures. ∙ Create and manage daily schedules and assignments, optimizing staffing levels to meet customer demand and operational requirements. ∙ Receive and manage inventory, including product deliveries, quality checks, and stock organization to maintain sufficient stock levels. ∙ Maintain accurate records and documentation, including daily store reports, inventory records, and administrative tasks. ∙ Uphold store cleanliness, safety, and security standards to provide a pleasant and safe shopping environment. ∙ Manage cash transactions, including operating the cash register, accurately handling payments, and ensuring cash security. ∙ Conduct store opening and closing procedures, ensuring proper security measures, and maintaining cash management protocols. ∙ Collaborate with various brands, actively promoting and showcasing their products to enhance customer engagement and drive sales. ∙ Ensure the store maintains high standards of quality, visual merchandising, and customer service to meet and exceed customer expectations.
• Assistant Manager

  supermac's tuam

  2021.10-2023.02

  (a year)

  • Successfully served and prepared food for a high volume of customers on a daily basis. • Demonstrated excellent time management skills in setting a weekly schedule for employees, taking into account their needs and vacation time. • Maintained the store's social media presence by capturing and promoting content through photography and videography. • Utilized strong communication skills in training and supporting employees with various backgrounds and needs Inventory. • Implemented effective inventory management strategies to ensure products were in stock and properly labelled. • Addressed customer complaints with professionalism and ensured compliance with sanitary standards for food service. • Maintained daily transaction records and trained staff on reconciliation practices for best management practices. • Effectively opened and closed the store while following security measures and cash management procedures.
• Retail Sales Assistant

  Doka Plus

  2020.09-2021.10

  (a year)

  • Provided excellent customer service by counseling clients on product offerings and answering their inquiries. • Ordered and maintained stock levels for products sold in-store. • Calculated daily profits and managed cash and tills with rigorous security measures. Trained and supervised a team of employees to achieve store sales targets. • Calculated daily profits and managed cash and tills with rigorous security measures. • Trained and supervised a team of employees to achieve store sales targets. • Conducted interviews with potential employees and maintained communication with contractors. • Demonstrated flexibility in providing animal care as part of the job responsibilities.
• Food Service and Retail Assistant

  Private Household

  2020.08-2020.09

  (2 months)

  ∙ Prepared and cooked a variety of hot and cold food items, including grilled meats and salads, in a supermarket kitchen. ∙ Provided excellent customer service by assisting and serving customers in a friendly and professional manner, while communicating effectively in multiple languages. ∙ Demonstrated sensitivity and responsiveness to customers with special needs, ensuring a positive shopping experience for all. ∙ Assisted with organizing and stocking shelves in the supermarket, ensuring products were properly displayed and easily accessible to customers. ∙ Helped in the raw meat and bakery departments as needed to maintain product freshness and quality. ∙ Maintained a clean and organized work area, following all health and safety regulations and company policies and procedures. ∙ Operated cash registers and other equipment to process customer transactions accurately and efficiently. ∙ Participated in team meetings and training sessions to improve skills and knowledge of products and services offered by the supermarket. ∙ Adapted quickly to a fast-paced and dynamic work environment with limited staffing, demonstrating flexibility and willingness to help wherever needed. nanny, I gained valuable experience in child care and development, as well as communication and collaboration with parents. Some of the advantages of working as a nanny include: • Opportunities to build strong relationships with children and make a positive impact on their lives. • Exposure to a diverse range of children, each with unique personalities, needs, and interests. • The chance to develop and implement educational and creative activities that promote physical, cognitive, and social development. • Regular communication with parents and other caregivers, facilitating teamwork and effective care coordination. • The ability to work independently and manage one's own schedule, providing flexibility and work-life balance. • The opportunity to learn new skills, such as first aid, CPR, and child development.
• Call Centre Operator

  Converto-Force

  2018.06-2019.10

  (a year)

  • Utilized excellent sales and upselling techniques to increase order value and product purchases. • Managed correspondence with customers through multiple platforms including live chat, email, and phone. • Followed scripts to communicate with customers and solve recurring queries • Processed payments and transactions while ensuring customer satisfaction with friendly and informative service. • Conducted outbound calls to customers for specific sales and marketing promotional campaigns.
• Photographer

  Pixel Holiday

  2018.05-2018.06

  (2 months)

  As a skilled photographer with excellent language skills, I provided exceptional service to clients at a water park by capturing their special moments. With fluency in Russian and English, I was able to communicate effectively with clients in Ukrainian and Latvian, ensuring their satisfaction and providing personalized service. ∙ Developed exceptional interpersonal skills by interacting with clients and capturing their special moments ∙ Enhanced language skills through communication with clients in multiple languages ∙ Demonstrated attention to detail by helping clients pose for the best shots and providing high-quality photos on flash drive along with a slideshow ∙ Improved ability to make clients feel comfortable in front of the camera, showcasing their happiness and beauty in the final product ∙ Fostered positive relationships with clients, creating a positive and enjoyable work experience.
• Hostess/Order Picker

  Tokyo City, Riga

  2018.03-2018.05

  (3 months)

  ∙ Greeted and seated customers promptly ∙ Provided menus and assisted with food and drink orders ∙ Assisted wait staff during busy periods ∙ Handled take-out orders ∙ Monitored dining area for cleanliness and organization
• Telephone Sales

  Studio

  2017.07-2018.03

  (9 months)

  ∙ Worked as a telephone sales representative at Studio Moderna ∙ Contacted customers to inform them about new products and assist with orders ∙ Sold household appliances and beauty products, as well as assisted clients in leasing the products they desired ∙ Helped clients create catalogs to browse the latest offerings from the comfort of their own homes ∙ Received recognition as a top performer among European colleagues due to dedication and success in the role ∙ Given the opportunity to work with a more profitable client base

Educational experience

• S. Zholtok Secondary School, Riga, Latvia

  Professional photography 1 level

  2003.09-2015.09

  (12 years)

  Secondary School

Languages