• Conduct structured onboarding calls and accurately document client conversations, decisions, and next steps in Litify CRM. • Provide writen summaries and follow-up instructions based on voice interactions, ensuring clarity and consistency. • Guide clients in completing detailed legal forms, demonstrating precision in writen language and formatting. • Troubleshoot onboarding and platform issues while maintaining organized records of each interaction. • Operate in a high-volume, bilingual environment requiring fast, clear, and grammatically correct writen communication.

• Reviewed and documented hundreds of customer interactions in both English and Spanish for internal quality tracking. • Provided writen summaries of voice calls and support sessions, reinforcing transcription-style accuracy and formatting. • Managed bilingual communication standards across the team to ensure consistent tone and grammar.

• Listened to and interpreted technical issues described by Spanish-speaking customers and translated them into writen tickets. • Used CRM tools to capture and document audio and chat conversations with precision, following strict formatting guidelines. • Created internal how-to documents and help guides based on spoken support scenarios.

• Delivered bilingual technical support, carefully documenting customer issues and resolutions in CRM systems with precise language. • Trained new hires on structured onboarding processes, emphasizing clear communication and detailed writen documentation. • Translated verbal problem descriptions into accurate writen service tickets for over 100 electronic products. • Acted as a subject-mater expert for improving writen support flows, knowledge base content, and internal help guides. • Maintained top-tier satisfaction scores in a high-volume, detail-oriented remote environment.

• Transcribed internal training sessions and developed writen manuals based on verbal instructions. • Facilitated bilingual onboarding processes, translating spoken English into writen Spanish resources. • Maintained clear records of team performance discussions and HR conversations in writen format.

Bachelor Degree in Biology