Work experience

• Client Intake & Onboarding Specialist / Product Support

  alexandra lozano aguila

  2024.01-Current

  (2 years)

  • Conduct structured onboarding calls and accurately document client conversations, decisions, and next steps in Litify CRM. • Provide writen summaries and follow-up instructions based on voice interactions, ensuring clarity and consistency. • Guide clients in completing detailed legal forms, demonstrating precision in writen language and formatting. • Troubleshoot onboarding and platform issues while maintaining organized records of each interaction. • Operate in a high-volume, bilingual environment requiring fast, clear, and grammatically correct writen communication.
• Team Lead

  BarkBox

  2021.01-2023.01

  (2 years)

  • Reviewed and documented hundreds of customer interactions in both English and Spanish for internal quality tracking. • Provided writen summaries of voice calls and support sessions, reinforcing transcription-style accuracy and formatting. • Managed bilingual communication standards across the team to ensure consistent tone and grammar.
• Care Coach

  Best Buy

  2020.01-2021.01

  (a year)

  • Listened to and interpreted technical issues described by Spanish-speaking customers and translated them into writen tickets. • Used CRM tools to capture and document audio and chat conversations with precision, following strict formatting guidelines. • Created internal how-to documents and help guides based on spoken support scenarios.
• Bilingual Tech Support / Customer Service / Onboarding Trainer

  Care coach

  2018.10-2020.07

  (2 years)

  • Delivered bilingual technical support, carefully documenting customer issues and resolutions in CRM systems with precise language. • Trained new hires on structured onboarding processes, emphasizing clear communication and detailed writen documentation. • Translated verbal problem descriptions into accurate writen service tickets for over 100 electronic products. • Acted as a subject-mater expert for improving writen support flows, knowledge base content, and internal help guides. • Maintained top-tier satisfaction scores in a high-volume, detail-oriented remote environment.
• Trainer / Supervisor –

  Signet Jewelers

  2017.01-2018.01

  (a year)

  • Transcribed internal training sessions and developed writen manuals based on verbal instructions. • Facilitated bilingual onboarding processes, translating spoken English into writen Spanish resources. • Maintained clear records of team performance discussions and HR conversations in writen format.

Educational experience

• instituto tecnologico de boca del rio (itboca), veracruz, mexico

  Biology

  2010.01-2015.11

  (6 years)

  Bachelor Degree in Biology

Languages