Lead planning and coordination of New Product Introduction (NPI) projects from initial stage to mass production. Collaborate with cross-functional teams (engineering, production, supply chain, QA) to ensure project milestones are met. Develop and maintain project schedules, material readiness plans, and capacity forecasts. Monitor and track progress, identifying risks and implementing corrective actions to avoid delays. Optimize workflows and improve planning processes to enhance efficiency and reduce cycle time. Support continuous improvement initiatives to strengthen NPI planning and execution.

4 years 4 months (4 years 4 months)

(4 years 1 month) Provide professional, efficient, and high-quality service to a portfolio of key renewals customers on a daily basis. Ensure compliance with departmental and legal procedures, taking immediate action to mitigate risks. Develop expert knowledge of Clarivate's IP services and software products. Guarantee prompt and courteous responses to customer queries, maintaining high satisfaction levels. Manage response times and quality to meet customer targets and align workflows with business objectives.

2 years 3 months Provided comprehensive support to gamers, assisting with account management and purchases within various games. Troubleshot technical issues and demonstrated a keen eye for detail by identifying in-game bugs and proactively communicated product enhancement suggestions to the supervisor. Collaborated effectively with both gamers and internal teams to improve user experience and contribute to the ongoing development of the gaming platform. 职位:Game Ambassador 2020 - January 2021 (1 year)

Delivered exceptional customer support to clients, serving as a key point of contact between airline companies and customers. Efficiently facilitated travel services through multiple communication channels, including e-mail, chat, and phone calls. Displayed strong interpersonal and communication skills, providing a high level of customer service, and addressing inquiries effectively.

(1 year 1 month)