Warehouse Operations Started as an Operations Assistant and quickly optimized DSP (Delivery Service Partner) dispatch processes, sustaining >98% delivery completion with minimal next‐day backlogged packages for six months. Demonstrated strong warehouse oversight, DSP management, and rapid on‐site problem resolution to maintain seamless operational flow to reach package delivery rate. Earned strong recognition and expanded into DSP, sorting, transportation, procurement, and cost control roles, reporting directly to a UniUni co‐founder and head of Finance since Sep. of 2023. Vendor Management Revised DSP and sorting agreement and created penalty liquidation appendix to strengthen partner service performance level. Ensured efficient vendor onboarding by driving 95%+ compliance with selection criteria, due diligence, and contract execution timelines, reducing operational risks and strengthening SLA alignment. Achieved 98%+ invoice auditing accuracy by validating vendor billing against contractual terms, preventing overpayments and improving financial controls. Led cost‐optimization initiatives using Cost KPI analyses, driving up to 5% reduction in cost per package to support year‐end profitability targets. Maintained 98% compliance across team vendor‐related activities by enforcing regulatory standards and internal controls to safeguard operational integrity. Cost Control and Optimization Designed and implemented the U.S.‐wide operational approval workflow and served as key approver across pricing for DSP, sorting, transportation, penalties, and invoicing. Delivered 100% operational unit cost monitoring and timely alerts across delivery, claims, transportation, pick‐up, and purchasing to support senior‐level decision making and risk control. Established unit‐cost targets and identified cost drivers, eliminating vendor‐ and operation‐related inefficiencies. Acted as an approver for US employee-related expenses, card transactions and reimbursement. Procurement Management Designed and implemented the U.S.‐wide procurement approval workflow and served as key approver across all requests. Established dedicated onsite warehouse procurement representatives to oversee inventory levels and asset management. Planned budgets and executed domestic and international quarterly purchasing for peak seasons and expansion.

Product & Business Development Developed and managed all HSBC card products, ranging from bankcards, proposition cards, co-brand cards, to debit cards, and identified right business opportunity and potential customer segments for new product initiatives. Sales Strategy and Marketing Planning Managed ROP Planning and sales channels (direct sales, third party sales agent (TPSA), callcenter and online etc) to meet stretch target, and designed sales incentive scheme. Existing Customer Management Developed activation strategy to increase new card activation rate, and developed anti- attrition & retention strategy with motivation campaigns to achieve voluntary/involuntary attrition goal. Manager - Customer Experiences and Relations (double hatting) Managed wide RBWM complaint process, ensuring complaints are resolved within key SLAs, regulatory and group requirements.

Hired as a direct report to CIO of China Trust Financial Holding Company (FHC) for overseeing and implementing the FHC level projects to ensure projects are effectively delivered.