Summary

Work experience

• PROJECT MANAGEMENT & CONTENT CREATION

  iMoreglobal Education

  2020.04-Current

  (5 years)

  Managing different projects in the education industry. Cultivating long-lasting relationships with our clients. Creating educational content for our online platforms. Doing B2B (Overseas universities, local education institutions, government affiliates) and B2C (consumers). • Managed 8 key accounts for the international / local business department. • Improved the company’s revenue via the cultivation and management of key international client’s projects. • Develop the key account strategy for each year, identifying potential government affiliates and institutions for collaboration. • Attended client meetings to discuss new projects, strategies, future developments, and to present quarterly reviews. • Presented new business opportunities and projects to our stakeholders to adapt and increase our business during a dramatic decline of the local market. • Create digital educational content (online IELTS courses) used in educational institutions across Mainland China.
• LOCALIZATION AND LANGUAGE TUTOR

  Freelance

  2015.03-2023.03

  (8 years)

  • Experienced in editing, proofreading, localization and content/copywriting of games, web pages, educational materials, scripts, catalogs, instruction manuals, etc.. • Certified English and Spanish tutor worked privately and in different institutions, from early education to adults, teaching subjects like grammar, spelling, reading, writing, listening, conversation, business English, IELTS and DELE, as well as providing course consultant, training and HR agent services.
• BUSINESS DEVELOPMENT

  Lingua Education

  2017.01-2018.12

  (2 years)

  • Responsible for business development and client relationship management. • Effectively built and maintained long-lasting client relationships, proactively managed potential issues, resolved conflicts, and increased customer retention by 50% across my clients. • Identified clients’ needs and pain points, then delivered appropriate services to meet their needs and enhance the client experience. • Growing all accounts and cultivating our business relationships caused the company to improve its revenue, restore its reputation and become a leader in its field. • Collaborated with the sales team to identify growth opportunities and develop strategies to seize them. • Worked with HR and sales departments to enhance the overall customer experience and coordinate activities like recruiting onboarding and training.
• BUSINESS DEVELOPMENT & LOGISTICS

  Proveedora de Productos y Químicos

  2014.04-2016.09

  (2 years)

  • Grew our client portfolio, built, and maintained good relationships with new and existing clients and suppliers. • Contributed to the company's growth from doing business locally to doing business across Mexico and the US. • Developed and implemented a procurement strategy and gave presentations about market analysis and possible growth. • Coordinated logistic operations like inventory, warehousing, distribution, cost control, factory schedule, risk assessments, and lab inspections.

Educational experience

• Google

  UI / UX Design

  2022.06-2022.12

  (6 months)

  UI / UX Design
• Shanghai University of Finance and Economics

  Finance

  2018.08-2020.06

  (2 years)

  Master's in Economics, Major in Finance
• National Taiwan Normal University

  Chinese Language

  2015.04-2016.09

  (a year)

  Chinese Language Full-time Program
• Tec de Monterrey, ITESM

  International Business

  2008.08-2012.12

  (4 years)

  Minor in Supply Chain Management