Work experience

• Call center operator

  TELUS INTERNATIONAL

  2023.12-Current

  (2 years)

  Projects; Supercell / Metacore - Respond to customer inquiries via chat (tickets) providing accurate information and solutions in a timely manner. - Troubleshoot and resolve customer complains, ensuring satisfaction and a positive experience. - Foster strong customer relationships to increase loyalty and retention. - Gather and analyse customer feedback to contribute to product or service improvements.
• Data Entry Specialist

  Tessi Tunisia

  2023.02-2023.10

  (9 months)

  - Video coding of accounting documents, control and processing of video coding anomalies. - Data entry on computer software with a view to absolute precision. - Indexing of documents using the company's computer programs. - Identification and correction of data entry errors to avoid duplication between systems. - Classification of administrative documents according to current standards.
• Customer relations center telephone advisor

  Transcom

  2022.01-2023.01

  (a year)

  - Handling of incoming calls: usual checks (identity, file), identification of the request and provision of an appropriate response. - Diagnosis of the customer's problem based on the reference of questions and predefined arguments. - Handling of exchanges by telephone, email and instant messaging in compliance with the rules of communication KEY SKILLS - Digitization techniques - Analytical and synthesis skills - Data processing - Report writing - Typing - Digitization - Database management - Grammar and spelling LANGUAGES FRENCH ****** ENGLISH ******* BULGARIAN * * * ARABIC *******
• Tourist guide

  PALMERA TRAVEL

  2022.01-2022.01

  - Presentation of the history of the place and objects. - Planning of itineraries and schedules. - Accompanying visitors throughout the tour.

Educational experience

• High school

  Baccalaureate

  2017.09-2020.12

  (3 years)

  High school Baccalaureate

Languages

Certificates