Summary

Work experience

• Human Resources - Time and Attendance Admin

  Foundever (formerly Sitel)

  2022.09-Current

  (3 years)

  • Manage and maintain accurate records of attendance, leave, and overtime records. • Lead UAT (User Acceptance Testing) efforts for HR systems (UKG), ensuring seamless implementation. • Collaborate with payroll team to ensure accuracy in time-related data and reports. • Prepares payroll reports for over 18,000 employees ensuring compliance with labor laws. • Investigates and resolves payroll disputes in line with labor and company policies. • Serve as point of contact for internal HR queries and employee system concerns. • Facilitate timekeeping system training for new hires and line managers. • Utilizes HR tools such as MS Office, CRM, OCTS, and SuccessFactors. Key Achievements: ✓ Delivered 100% payroll accuracy, consistently met SLAs, and zero external defects in processing. ✓ Recognized as a Top Specialist for outstanding performance. ✓ Delivered successful HR system upgrades and process improvements through UAT projects.
• Human Resources Intern

  Drake International

  2021.10-2021.12

  (3 months)

  • Supported recruitment, timekeeping, and employee file management (201 files). • Coordinated intern presentations and onboarding processes.
• Human Resources Intern / Internship Coordinator

  CreatiVoices Productions

  2021.06-2021.09

  (4 months)

  • Led recruitment and work allocation for a team of interns. • Oversaw scheduling and administrative documentation.
• Customer Service Associate

  Sutherland Global Services - Philippines

  2019.04-2019.05

  (2 months)

  Handled client customer inquiries and provided excellent service in a project-based role.
• Student Assistant

  Bicol University

  2018.08-2019.03

  (8 months)

  • Provided administrative and clerical support to university staff and faculty. • Assisted with document management, filing, and student inquiries. Internships

Educational experience

• Bicol University

  English Language Studies

  2018.08-2022.07

  (4 years)

  Bachelor's degree in language studies.

Languages

Skills