Ben's Resume

Ben

Technical Support Engineer

Tainan City

Nationality

Summary

I am a software and mechanical engineer with an M.E. in Mechanical and Electro-Mechanical Engineering who has used the Kinect Sensor system for Simultaneous Localization and Mapping (SLAM). At work experience, using many programming languages which is python, C++/C and C# to develop software and automated system on PC or embedded system which like TX2, IPC and Raspberry Pi with operation system which are Ubuntu and Windows. In project, using machine learning like tensorflow and pytorch and cameras which are RGB, TOF and stereo to detect and recognize object and develop and integrate software such as face recognition solution, thermal monitor and health monitor etc.

Work experience

Technical Support Engineer
ASML
2025.04-Current
(a year)
Equipment Performance Engineer
ASML
2023.08-2025.04
(2 years)
Reconciled machine status which base on E10 Improved machine availability Data analysis
Competence Engineer
ASML
2022.08-2023.08
(a year)
Transfer and maintain all relevant knowledge to the CS field engineers through documentation, training and knowledge Transfers. Perform analysis of structural issues of the systems at our customers. Identify structural improvements to the design of ASML products and estimate their impact on CS operation.
Customer Support Engineer
艾司摩爾
2021.04-2022.08
(a year)
- Analyzes, diagnoses, and troubleshoots equipment problems via telephone or at customer site. - Performs, repair, retrofits and preventive maintenance on equipment installed at customer sites. - Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer. - Assists customers in the receipt, installation, and testing of company equipment.Confidential - Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities. - Maintains appropriate tools are on hand and as required. - Ensures that parts are available and as specified for service requirements. Show less
Project Assistant
Institute of Biomedical Engineering and Nanomedicine, National Health Research Institutes
2020.03-2020.12
(10 months)
Develop Biomedical Engineering Product which are AI Technology for Thermal Scanning , Real-Time AI Wound recognition, Social Distancing Monitor, Health Monitor and AI Rehabilitation. Guide intern through independent study on Biomedical Engineering
Software Engineer
GrandTech Cloud Services 昕奇雲端科技
2019.06-2020.03
(10 months)
Develop and maintain automated billing generation and management system in the AWS, also develop OA system to automated form generation, and using API to connect AWS and Zendesk
Algorithm Engineer
iSSA Technology Co., Ltd.
2018.09-2019.06
(10 months)
Development system -embeded system -TX2、RK、IPC、Raspberry Pi Computer Vision -3D camera application and SDK -Stereo、ToF、Structure light Camera Artificial Intelligent -Face recognition solution by 3D camera -CNN、DNN
Patent Assistent
Taiwan Intellectual Property Office
2013.10-2016.08
(3 years)
To generate docket reports and coordinate with attorneys and staff to meet all due dates satisfied without fail; To assist in quality assurance review for patent filings by noting and referring any errors or omissions during docketing to attorneys; To extract relevant information from correspondence and official Patent Trademark Office databases; To enter new cases and new due dates.
Engineer
Computer Repair and Maintenance Team( Part-Time)
2009.02-2010.01
(a year)
To oversee daily computer performance, provide technical support and install new software for computer users; To field inquiries, running diagnostic tests to resolve issues and to install updates to existing software as required; To be responsible for setting up new equipment, performing minor repair work and keeping records of service; to create manuals and train others on hardware and software.