Work experience

• Business Development Manager

  Qasr Janzour International Company

  2023.07-Current

  (2 years)

  • Responsible for business growth and development of a growth strategy focused on financial gains and customer satisfaction • Conduct research to identify new markets and customer needs by organizing business meetings with potential customers • Prepare sales contracts to ensure compliance with rules and guidelines and maintain records of sales, revenue, invoices, etc. • Build long-term relationships with new and existing customers • Develop entry-level employees into valuable salespeople.
• Sales Manager and General Supervisor

  LOGISTIC company for stationery and office supplies

  2022.09-2023.06

  (10 months)

  • Define activate and oversee the business strategy in order to increase the company's sales and increase turnover • Examine market research and consumer trends to determine demand, potential revenue and the impact of competition on sales. •Ensure the company's commercial, administrative, logistical and financial follow-up •Manage, support and train the sales team and supervise them through guidance, advice and motivation in or- der to build customer loyalty •Determine products and services for sale and establish pricing and credit policies. •Develop and implement marketing strategies. •Maintain client portfolio and search for new potential clients •Receiving customers and seeking to satisfy them and dealing with complaints by listening, finding solutions and taking the appropriate decision
• Sales manager

  ELITRA Company

  2019.01-2022.08

  (4 years)

  •Monitor and maintain sales to wholesalers, supermarkets, stores etc. and also to find new customers •Develop the company's commercial strategy by introducing the Product through open days and the necessary marketing actions •Examine market research and consumer trends to determine demand, potential revenue and the impact of competition on sales; •Identify products and services to sell and establish pricing and credit policies; •Develop and implement marketing strategies; •Plan budgets, authorize expenses and control income •Supervise a sales force team in order to present the product well and quickly integrate the novelty into the market
• Sales manager - Head of agency

  SIAB TRADING Company

  2013.04-2018.12

  (6 years)

  •Develop commercial policy, identify developments and the positioning of the company in the market •Preserve and monitor sales to wholesalers, stores, supermarkets and hypermarkets and also seek new potential customers •Define, animate and supervise a commercial strategy in order to increase the company's sales and increase turnover •Participate in international fairs and visit factories abroad to discover, study and choose the products needed for the local market, in order to satisfy customers •Manage a branch of the company in order to expand the market and have daily contact with customers to strengthen the loyalty strategy and obtain a fair, precise and detailed view of the customers
• Store Manager

  Libraries 3B Company

  2008.04-2013.03

  (5 years)

  •Monitor and maintain B to B and B to C sales from delivery to invoicing •Retain the customer portfolio and maintain the field relationship •Ensure the commercial, administrative, logistical and financial follow-up of the company •Manage and supervise employees (cashiers, salespeople, suppliers, drivers, etc.) •General reception of customers and their satisfaction, handling of complaints, listening, finding solutions and decision-making, etc. •Take charge of the operational management of the company, set targets and forecasts for sales, margin, stock and charges, in order to develop turnover •Enrich sales in detail by researching the needs of the end consumer and monitor all store activities (Promotion, rebate, marketing action, etc.)
• Customer manager

  TANIT Distribution Company

  2003.04-2008.03

  (5 years)

  •Develop a customer loyalty strategy (wholesalers, large bookstores and supermarkets) in order to optimize the presence of the brands that we officially and exclusively distribute •Establish price offers and follow orders until payment •Regularly visiting our customers and prospecting for new markets •Develop and optimize the turnover in order to achieve the planned objectives •Manage market research, collect information and monitor end customer needs •Constantly on the lookout for the modernization of concepts and their evolutions in relation to market innovations and a competitive environment
• Sales representative

  SOTEFI – SELECTA Company,

  1998.04-2003.03

  (5 years)

  •Development of a customer loyalty strategy (wholesalers, large bookstores and supermarkets) in order to optimize the brand's presence •Prospecting and regular customer visits throughout Tunisia •Create a win-win relationship to satisfy the customer •Establish price offers, take orders, track delivery and settle payments

Educational experience

• -Institute of Higher Commercial Studies(IHEC) Carthage -Tunis-Tunisia

  Evening course in business management

  1995.09-1997.08

  (2 years)

  Evening course
• Faculty of Economics and Management , Sfax

  business and marketing

  1993.09-1995.07

  (2 years)

  business and marketing
• Technical High School, Ariana -Tunis

  Mathematics-Technical

  1985.09-1993.06

  (8 years)

  Baccalaureate

Languages