I am writing to express my interest in a position within your organization where I can apply my extensive experience in customer service, training, and client retention. My professional journey at Turkcell Global Bilgi from July 2020 to November 2024 has equipped me with a strong foundation in communication, coaching, and customer satisfaction strategies, which I am eager to bring to your team. I began my career as a Customer Representative, handling inbound calls and resolving technical and service-related issues for both individual and corporate clients. I provided end-to-end support, from troubleshooting mobile line problems to post-sales assistance and sales support. My proactive and solution-oriented approach led to measurable improvements in customer satisfaction and sales performance. As a result, I was promoted to Training and Work Coach, where I was responsible for mentoring new employees across departments. I delivered practical training sessions on communication, CRM systems, and internal processes while overseeing and evaluating communication quality to ensure service excellence. My final role was within the Retention and Satisfaction Team, where I worked with clients who had unresolved issues. I focused on rebuilding trust and loyalty through strategic communication and personalized problem-solving. I dealt with both individual and corporate clients, helping to recover potentially lost customers and reinforcing long-term relationships. Throughout these roles, I consistently demonstrated adaptability, empathy, and the ability to thrive in fast-paced environments. I believe that my combination of front-line service experience and internal coaching expertise makes me a well-rounded candidate ready to contribute to your organization’s success. Thank you for considering my application. I would welcome the opportunity to further discuss how I can add value to your team.