Work experience

• MRP Planner

  Marquardt

  2025.06-Current

  (5 months)

  - Manage MRP processes in SAP to ensure continuous production flow and correct order releases. - Analyze forecasts and adjust procurement plans to meet customer demand and reduce shortages. - Implement stock coverage strategies (5–14 weeks) to mitigate supply risks. - Monitor KPIs (service rate, supplier reliability, coverage level).
• Customer Advisor & Family Project support

  Freelance

  2024.09-2025.06

  (10 months)

  - Handled customer communication via phone, email, and messaging apps. - Provided after-sales support and guided clients. - Followed up with prospects to improve conversion. - Tracked client interactions and feedback to ensure satisfaction.
• Project Buyer

  AUTOLIV

  2023.04-2024.09

  (a year)

  - Led RFQs and supplier selection for automotive programs. - Acted as key contact between suppliers and internal teams. - Resolved delivery and technical issues. - Coordinated planning handovers and supported audits/training.
• Planning & Procurement Agent

  ASTEELFLASH

  2021.03-2023.03

  (2 years)

  - Managed raw material procurement via MRP. - Maintained vendor communications and escalated discrepancies. - Collaborated with production, quality, and warehouse. - Prepare KPI reports on coverage, reliability, shortages.
• Import & Procurement Agent

  ORIENT

  2019.03-2021.03

  (2 years)

  - Managed B2B supplier relationships (Europe, Asia). - Negotiated pricing, incoterms, payment terms. - Tracked shipments and customs documentation. - Maintained order updates, inventory checks, client quotations.

Educational experience

• IHEC Carthage, Tunisia

  supply chain management

  2016.09-2018.12

  (2 years)

  -Acquired in-depth knowledge of end-to-end supply chain processes, from sourcing to distribution. -Studied topics such as international trade, purchasing management, operations planning, and sustainable logistics. -Applied project management and data analysis techniques to real business cases. -Gained hands-on experience with ERP systems (SAP, QAD) and performance measurement tools.
• IHEC Carthage, Tunisia

  computer science Applied to management

  2013.09-2016.06

  (3 years)

  -Combined business management principles with information systems and data analysis. -Developed strong skills in Excel, databases, and ERP tools for decision-making and process optimization. -Studied finance, accounting, marketing, and project management, providing a solid foundation for business operations. -Acquired analytical thinking and problem-solving abilities applicable to procurement and supply chain management.

Languages

Certificates

Skills