Summary

Work experience

• Secretary and Document Controller

  ABR Contracting Company

  2024.04-Current

  (2 years)

  Detail-oriented and highly organized Office Secretary and Document Controller with 2 years of experience managing administrative tasks, maintaining records, and ensuring efficient document control. Proficient in office management software, data entry, and compliance with document retention policies. Strong multitasking abilities with excellent communication and time-management skills. Managed office correspondence, including emails, letters, and phone calls, ensuring timely responses. Key Expertise and Contributions: Operational Directorship: Oversee high-volume receiving, storage, and dispatch operations within a demanding construction environment, optimizing warehouse layout and material flow to ensure adherence to critical project timelines. Inventory & WMS Mastery: Successfully manage comprehensive inventory control utilizing Warehouse Management Systems (WMS). Established rigorous cycle count procedures and systematic auditing to maintain high stock accuracy (minimizing discrepancies) and ensure real-time inventory visibility. Team Leadership & QHSE Compliance: Lead, recruit, and coach a dedicated warehouse workforce, optimizing team performance and productivity. Proven commitment to enforcing strict Quality, Health, Safety, and Environmental (QHSE) protocols and local safety standards (e.g., Saudi Aramco) for material handling and equipment operation. Logistics Coordination: Act as the central liaison between procurement, transportation, and construction site managers, strategically aligning material delivery schedules to prevent costly project delays and ensure seamless operational continuity.
• Operation Supervisor

  NAQEL Express

  2020.02-2023.10

  (4 years)

  Strategic leader driving efficiency and optimization across high-volume logistics and supply chain functions, including Linehaul Dispatching, Fleet Performance, and Warehouse Operations. Expert in leveraging Operational Excellence methodologies and data analytics to enforce critical Service Level Agreements (SLAs). Key Competencies and Achievements: Strategic Network Planning: Utilized the Linehaul Transit Matrix as a core diagnostic tool to define accurate delivery promises, set OTD benchmarks, and serve as the blueprint for linehaul network scheduling and capacity planning. High-Volume Operations: Managed and controlled the organized receipt and dispatch of an average of 38,000 shipments per day, ensuring optimal driver load balancing through daily route planning and managing driver-related issues. Process & Capacity Improvement: Led warehouse optimization initiatives that successfully tripled pallet-shelving capacity from 400 to 1,200 pallets per day. Optimized inventory flow by managing pallets in the linehaul warehouse and processing shipments based on receipt time. Performance & Cost Control: Controlled operational costs, specifically fuel, through consistent audit and research. Established systematic documentation and auditing procedures to perform gap analysis, calculate On-Time Delivery (OTD) percentage, and flag consistent service failures. Leadership & Escalation Management: Served as the primary decision-maker for urgent operational matters, ensuring business continuity. Managed all high-level customer and client escalations, communicating directly with all relevant stakeholders (drivers, customers, clients).
• Operation Support Agent

  Al MAWARID MANPOWER

  2017.10-2019.11

  (2 years)

  Expert in hands-on management and optimization of daily Linehaul, Courier, and Warehouse functions, focusing on resource allocation, inventory integrity, and strict adherence to operational standards. Dispatch and Resource Allocation: Provided real-time, on-the-ground support to Linehaul and Courier Dispatch teams to ensure seamless routing, efficient resource allocation, and timely load planning to meet daily targets. High-Volume Inventory Control: Controlled the accurate receiving, sorting, and dispatching of high-volume daily shipments while maintaining strict compliance with safety and internal quality standards. Warehouse Flow Optimization: Managed the flow of materials between the warehouse, dock, and loading areas to significantly optimize truck turnaround times, directly supporting daily service performance goals. Compliance and Auditing: Conducted systematic and physical inventory checks (spot checks) to reconcile system records against physical stock, effectively minimizing discrepancies and losses. Monitored daily operational activities to ensure strict adherence to Standard Operating Procedures (SOPs) across dispatch, sorting, and loading zones. Fleet Support: Supported Fleet management by tracking vehicle availability, monitoring daily utilization reports, and facilitating urgent trailer or vehicle replacements as required to maintain operational continuity.

Educational experience

• AJKBISE

  Higher Secondary School Certificate(Intermediate) in Arts and humanities

  2011.01-2012.12

  (2 years)

  Higher Secondary School Certificate(Intermediate) in Arts and humanities
• Virtual University of Pakistan

  CS001-VU-Computer Proficiency License

  2011.11-2012.11

  (a year)

  CS001-VU-Computer Proficiency Certificate
• AJKBISE

  Secondary School Certificate (Metric)

  2007.01-2008.12

  (2 years)

  Secondary School Certificate (Metric)

Languages

Certificates