Summary

Work experience

• Head of Project Office

  Kazdream IT Holding

  2025.06-Current

  (a year)

  • Established and led the Project Office and program governance framework, covering delivery management, prioritization, resource planning, dependencies, risk and change management, executive escalation, and reporting. • Led delivery of a national digital transformation program, managing 5 Project Managers and 80+ cross-functional specialists across Software Engineering, Business Analysis, QA, DevOps, UI/UX, and Technical Leadership. • Oversaw program planning, delivery governance, capacity management, cross-project dependencies, vendor coordination, and executive decision-making. • Partnered directly with government stakeholders, end users, and customs officers to identify operational pain points, shape requirements, and prioritize platform improvements based on business and operational value. • Directed government contract and vendor governance, including contractual compliance, deliverable acceptance, milestone management, and subcontractor coordination. • Led regulatory and operational readiness activities, including Government Technical Acceptance Testing (GTAT), Information Security assessments, production readiness, and go-live governance. • Reported directly to the CEO, shareholders, Steering Committee, and senior government stakeholders, providing visibility into program performance, budget, risks, dependencies, and strategic decisions. Key Achievements • Consolidated 3 legacy government systems into a single national customs platform, reducing vendor dependencies and operational costs, delivering go-live in 10 months. • Reduced manual customs operations by approximately 99% and shortened key processing time from - 24 hours to 1–3 hours. • Increased digital transaction volume by 200% in 2 weeks, reaching 2,000+ legal-entity users after platform launch. • Led migration of 8+ years of historical data and delivery of 45+ enterprise integrations across government, international, and EAEU systems. • Built the Project Management organization from the ground up, expanding the team from 2 to 5 PMs and establishing unified delivery and resource management across 80+ specialists.
• Senior Technical Program Manager

  CITIBANK

  2023.02-2024.10

  (2 years)

  • Led end-to-end delivery of enterprise technology modernization programs across business requirements, architecture, development, testing, release, production deployment, and BAU transition. • Coordinated globally distributed teams across EMEA, APAC, and North America, including Architecture, Infrastructure, DBA, Production Support, PMO, business stakeholders, and external vendors. • Managed strategic and regulatory technology initiatives, ensuring alignment with Citi governance, enterprise security standards, and regulatory requirements. • Directed vendor delivery across software development and application support, including contract governance, delivery quality, release management, timelines, and contractual compliance. • Led demand management and Steering Committee governance, evaluating scope, timelines, resource requirements, priorities, dependencies, and delivery risks. • Owned change management, UAT, release planning, production deployment, post-release stabilization, and business continuity across multiple strategic initiatives. Key Achievements • Modernized the Credit Registry Management System, replacing a legacy 2-tier architecture with a 3-tier platform and delivering the transformation in approximately 10 months versus an original 18-month plan. • Successfully decommissioned the legacy Credit Registry and terminated the associated vendor contract, eliminating third-party dependency and reducing operating costs by 20%. • Automated previously manual Credit Registry activities, generating operational savings equivalent to approximately 2 FTEs. • Orchestrated migration of 10 years of historical data to Citi's mandated Card Management System, achieving 100% data reconciliation and eliminating third-party platform dependency. • Led enterprise technology upgrades, integrations, and regulatory initiatives while maintaining production stability and business continuity across mission-critical banking systems.
• Technical Project Manager

  SAPA SOFTWARE

  2021.09-2022.10

  (a year)

  • Led end-to-end implementation of an ERP platform for a multinational industrial company, managing the full SDLC using a Hybrid-Agile delivery model. • Managed a cross-functional team of 15+ Software Engineers, Business Analysts, QA Engineers, DevOps Engineers, UI/UX Designers, and Technical Leads. • Delivered production go-live within agreed timeline, budget, and SLA. • Partnered with client stakeholders and C-level executives across requirements, delivery planning, stakeholder management, UAT, integrations, production deployment, and financial reporting. • Led Sprint Reviews, demos, project governance, and delivery reporting throughout the implementation lifecycle.
• Senior Technical Project Manager

  KAZPOST is the national postal service of Kazakhstan

  2019.12-2021.08

  (2 years)

  • Led modernization of a national B2B/B2G platform, migrating the legacy system from 2-tier to 3-tier architecture, reducing operating costs by 20% and improving performance by 30%. • Integrated 30+ B2B/B2G clients, supporting 1M+ mail items annually across 3,000+ branches and generating KZT 1B+ in annual revenue. • Led delivery of a Risk Management Information System (RMIS) from requirements through production and BAU transition.
• Lecturer

  Astana IT University

  2019.07-2019.12

  (6 months)

  Contributed to the launch of a new technology-focused university through curriculum development and program design, while mentoring 200+ students in IT education and career development initiatives.
• Lecturer

  International Information Technology University

  2017.07-2019.06

  (2 years)

  Delivered lectures in Information Technology and Project Management, mentoring more than 100 undergraduates in IT project delivery and technical people management. Served as a mentor for the UNICEF Summer Bootcamp and contributed to organizing university hackathons and HackDay events.

Educational experience

• Boston University, USA

  Computer Information Systems

  2015.09-2017.05

  (2 years)

  Boston University, Master of Science, Computer Information Systems.
• University of California San Diego Extension, USA

  Pre-master Studies

  2014.04-2015.03

  (a year)

  University of California San Diego Extension, Pre-Master's Studies | 2014–2015
• International Information Technology University, Kazakhstan

  Information Systems

  2009.09-2013.05

  (4 years)

  International Information Technology University, Kazakhstan, Bachelor of Science, Information Systems

Languages

Certificates

Skills