Ashok

Head of Banking Client Experience (APMEA)
MaleCustomer Service Manager/SupervisorLive in IndiaNationality
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Work experience

  • Head of Banking Client Experience (APMEA)

    FIS
    2020.01-Current(7 years)
    (6 years 7 months) Driving enterprise core banking product strategy and channel integration across the region * Enabling 24x7 hosted banking and UPI platforms with high availability and scalability * Building partner ecosystem for integrated financial services delivery * Supporting multi-segment clients including NBFCs, SFBs, Payment Banks, and MFIs in a Bank in a Bix environment
  • Chief Operating Officer

    iInterchange Systems
    2018.12-2020.01(a year)
    (1 year 2 months) Responsible for all functions including Marketing, Sales, Delivery and HR for products in the logistics and shipping domain.
  • Director

    FIS
    2016.11-2018.11(2 years)
    (2 years 1 month) Led the Core Banking (CORE-24) Capital Market (KGS) and authorization product development and support for Germany and nearby countries with teams in Germany, Austria, Poland and India.
  • Vice President - Operations & Productivity Enhancement/Head of Sales

    RS Software
    2012.06-2016.11(4 years)
    职位:- India (4 years 6 months) Led the global operations with key focus on improving the bottom line by managing utilization, resource and geography mix, direct and indirect expenses through process optimization and skill enhancement across all the functions in the organization. Directly responsible for India sales and delivery, HR, Sourcing, Training, Internal systems and procurement. In the Sales role, initiated the India business and acquired the Unified Payment Interface and Bharat Bill Payment Deals from NPCI, SBI, PNB, RBL, LVB, IDBI, ItzCash and SIB, led the product development and managed the relationships with all the customers in India. Improved net margins from 11% to 18% over 4 years through operational optimization and revenue expansion
  • VP - IT Outsourcing (Production)

    Xchanging
    2010.05-2012.05(2 years)
    (2 years 1 month) Scaled Global Capability Centers across 5 locations in India * Delivered multi-industry technology services across banking, capital markets, logistics, real estate, and payments * Managed large distributed teams and global client engagements
  • SBU Head

    Computer Science Corporation
    2005.12-2010.05(4 years)
    (4 years 6 months) Headed the Property and Casualty Insurance (Enterprise) vertical at CSC with teams spread across 4 locations. The products managed were Exceed, Agency Link and Series 8.
  • Vice President

    Polaris Software Lab Ltd.
    2002.05-2005.12(4 years)
    (3 years 8 months) I headed the SBU working in projects related to IBM technologies at Polaris from 2004 - 2005. I was responsible for : • business planning and business development for the SPU • pre-sales support, relationship management, customer mining • resource management and recruitment • vendor and contract management • overall quality and delivery management for the group. • customer mining, lead generation, recruitment, vendor and client management,
  • Group Leader

    Tata Consultancy Services
    1989.06-2002.04(13 years)
    (12 years 11 months) Incubated and grew the workflow practice and acquired clients like Stanchart, Amex and multiple GE entities. Managed pre-sales, account management and delivery for multiple AS/400 clients such as Eli Lilly, Symantec, ABSA, JP Morgan, Citibank

Educational experience

  • Stanford University

    Advanced Leadership Course
    2012.01-2012.01
  • Netaji Subhas Institute of Technology

    Computer Science
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