Work experience

• Waitress

  Plori restaurant

  2021.01-2022.09

  (2 years)

  Delivered food and drinks to customers. Ensured food is presented attractively and accurately. Communicated with the kitchen regarding orders and special requests. Collaborated with other staff members (kitchen, bartenders, etc.). Being attentive to guest needs and anticipated their requests. Reduced wait time by effectively communicating with waiters and manager to ensure continuous flow of customers Addressed customer complaints or concerns Being attentive to guest needs and anticipated their requests..
• Hostess

  Grand hotel

  2020.05-2021.11

  (2 years)

  Ukraine (Grant hotel) Greeted guests warmly Explained menu or wait times clearly Ensured guest satisfaction from arrival to seating Created a welcoming atmosphere Handled phone reservations while attending to walk-in guests Managed reservations and seated flow Provided excellent customer service and ensured guest satisfaction. Handled multiple responsibilities and helped others to ensure everything flows smoothly Worked with waitstaff, bartenders, and kitchen team Helped maintain a steady service flow Used deescalating techniqes to insure customer satisfaction Managed reservations, walk-ins, and waitlists efficiently during peak hours

Educational experience

• Lviv educational complex, first-grade school-gymnasium

  Hairdresser

  2012.09-2015.08

  (3 years)

  Interregional Center of Vocational Education of Art Modelling and design in Lviv

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