Work experience

• Private Security Guard

  World Security Company.

  2021.08-2024.04

  (3 years)

  Enhanced client safety by conducting thorough security assessments and implementing tailored security protocols Documented daily activities in detailed logbooks,creating aclear record of events for management review Managed access control at large-scale events, verifying attendee credentials and prohibiting entry tounauthorized individuals Prevented unauthorized access to secure areas through consistent monitoring of CCTVcameras and access control systems Conducted regular patrols of assigned facility to deter criminal activity and maintain visible presence for clients" peace of mind. Mitigated risk of workplace accidents through active enforcement of established health and safety protocols for both team members and visitors Assisted in the training of new security personnel, ensuring adherence ta company policies and procedures for optimal performance
• Customer Service Representative

  DP World Company.Dubai

  2021.09-2022.03

  (7 months)

  Handled customer inquiries and suggestions courteously and professionally. o Managed high-stress situations effectlvely, maintalningprofessionalism under pressure while resolving disputes or conflicts Activelyllstened to customers, handled concerns quickly and escalated major issues to supervisor Resolved customer complalnts with empathy, resulting in increased loyalty and repeat business Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Sales Representative Team Leader

  Unllever Ghana Limited

  2021.02-2021.07

  (6 months)

  Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members Exceeded sales targets consistently witheffective management of leads pipeline development, andclosing deals Established a positive work environment throughclear communication. encouragement. and recognition of achievements o Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections. Accomplishments Used Microsoft Excel to developinventory tracking spreadsheets. Resolved productissue through consurner testing Documented and resolved Issue which led to Results. Achieved Result by completing Task with accuracy and efficiency Skllls Critical Thinking Problem-solving abilities Active Listening Customer Service
• Teacher

  Bethel Methodist School

  2005.07-2020.12

  (16 years)

  Teaching phonics, Mathematics and English

Educational experience

• UniversityofCape Coast.Cape Coast.Central

  Science & Mathematics

  2013.08-2016.09

  (3 years)

  Waste Management
• Aduman Senlor High School. Kumasi.Ghana

  SSCE,Accounting.

  2002.10-2005.07

  (3 years)

  Security Guard
• Junlor Hlgh School,Kumasi.Ghana

  Basis Education Certificate Examination(BECE)

  1999.09-2002.04

  (3 years)

  Security Guard

Languages

Certificates

Skills