4 years 2 months

11 months

Achievements: -Sent 1400++ loves on Valentines Day -Customer shoutout on Facebook page about great Customer Service Manage & ensure orders are processed in a timely manner Assist customers with requests related to their orders Ensure optimised routing at minimised cost for daily delivery Work closely with production team and delivery partners to track and ensure all orders for the day are correctly prepared & dispatched Review and verify relevant invoices prior to passing to accounts for payment Strategise, plan and implement measures to ensure smooth operations & deliveries, particularly during seasonal peak periods, i.e. Fridays, Valentine’s Day and Mother’s Day Manage enquiries across all online channels, including live chat, email Facebook and Instagram in a timely manner Ensure delivery status enquiries and complaints are responded with urgency, love & empathy Anticipate customer’s need, go above-and-beyond to deliver wow experiences consistently