Work experience

• Business Analyst

  SOLVD

  2024.07-2026.07

  (2 years)

  Converted ambiguity into development-ready scope Decomposed complex and evolving requirements into clear use cases, user stories, and acceptance criteria, enabling weekly demos and faster stakeholder feedback despite shifting priorities. Produced logical solution views, process diagrams, and table relationship maps — factoring in scalability questions such as user volume and data volume — to help engineering teams understand system behaviour and data dependencies more easily. Combined proactive ownership with real-time prioritisation Proactively stepped into cross-team coordination beyond the formal scope, prioritising tasks in real time to maintain delivery continuity amid shifting priorities. Facilitated stand-ups, refinements, sprint demos, and daily alignment across teams, resolving blockers through strong requirement ownership, domain expertise, and rapid clarification. Drove product scope and delivery across a broad insurance application portfolio Acted as de facto Product Owner across 8 applications for the Insurtech sector, covering data management, allocation, renewal, quoting, reporting, and PDF generation — shaping product scope and delivery direction within Agile teams. Served as the team's domain SME: created glossaries, defined end-to-end business processes, and translated complex workflows into UML diagrams (use case, sequence, activity, class, object) and flow diagrams for shared understanding across business and engineering. Demonstrated adaptability across projects in different business domains Created user stories to implement a Red Cross donor-care application from Figma designs, catching requirement gaps early and resolving them directly with the client — delivering the application 2 weeks ahead of schedule. Owned requirements and design quality for a large-scale B2B fleet leasing platform. Mapped process flows and dependencies in Miro, reviewed Figma designs with actionable feedback for the design team, and served as the team's main contact on system behaviour.
• Business Analyst / Technical Writer

  Symfa-Mixsort

  2020.08-2024.06

  (4 years)

  Business Analyst (02.2022 – 06.2024) | Technical Writer (08.2020 – 02.2022) Stabilised a previously failed complex project and grew into a de facto Lead BA Identified requirement gaps, data and formula inconsistencies, and logic errors in a complex project migrating and cleansing 28 years of data for 470 companies across 6 business lines—aproject that had previously failed 4–5 times across 9 stakeholder groups. Turned fragmented input material into structured user stories and UML artefacts. Became de facto Lead BA within 6 months — coordinated 4 analysts, organised blockers and decisions, and oversaw project documentation. Served as the main point of contact for the client and introduced working standards Communicated regularly and directly in English with the international client: clarified requirements, flagged blockers, and proposed solutions after consulting the development team. Also prepared status artefacts for the client, giving them ongoing visibility and the ability to ask questions at any time. Introduced consistent processes and templates in Jira and Confluence, and prepared onboarding and training materials for the analyst team. Maintained an up-to-date knowledge base for a complex legacy data migration and reduced regulatory risk Produced key project artefacts: Project Overview, User Stories, Solution Architecture Document (SAD), Test Plan, progress reports, and aData Migration document describing the system's structure and the dependencies between its components. Used sequence, deployment, logic view, and context diagrams throughout, making sure everyone on the team had access to the latest version of the documentation. Translated high-level business requirements into detailed user stories and UML diagrams that supported a compliant implementation and reduced the risk of regulatory penalties. Owned requirements analysis and system design documentation for a FoodTech mobile/web app Gathered functional and non-functional requirements for a mobile/web app supporting catering and café operations, and documented them as BRD, FRD, and detailed use cases. Produced context, conceptual, and sequence diagrams mapping the system's integration with the existing CRM, giving business and engineering teams a clear, shared view of system boundaries and data flow.
• Technical Writer / QA / Technical Support

  IBA

  2019.08-2020.07

  (a year)

  Initiated creation of 10+ quick guides on daily support routines, reducing onboarding time for new hires. Delivered solutions to business and technical issues, improving response time to reported challenges. Documented 80+ events from bug reports, stories, and enhancements as detailed release notes, improving clarity and knowledge retention. Prepared comprehensive manuals under tight deadlines (2–3 weeks per release), ensuring on-time product releases.

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