Work experience

• Customer Service Specialist

  CoinTR

  2025.03-Current

  (6 months)

  Having the ability to meet and exceed customer needs by providing timely, effective, and empathetic support. Focusing on my skills and accomplishments, demonstrating relationship-building, proactive service, and a commitment to satisfaction.
• Content Moderator

  Conectys Global BPO

  2023.06-2025.03

  (2 years)

  Ensure all content across social media, online forums, and community platforms complies with community standards and is suitable for public viewing. Implement quality control measures to maintain content integrity and enhance user experience.
• Subject Matter Expert

  GammaX

  2023.01-2023.04

  (4 months)

  Provided expert guidance on customer inquiries, facilitating the purchasing process, and resolving complex issues. Offered tailored product and service recommendations, significantly improving customer satisfaction and retention.
• Operations Specialist

  Rain Yazılım Ve Ticaret

  2021.12-2022.09

  (10 months)

  Conducted thorough reviews of client registrations and performed detailed research to assess engagement metrics. Managed the KYC (Know Your Customer) process and onboarding procedures, utilizing CLI and IDM systems to ensure accuracy and compliance.
• Customer Service Specialist

  Binance TR

  2021.05-2021.12

  (8 months)

  Addressed and resolved a wide range of customer inquiries and technical concerns, enhancing the overall customer experience. Guided customers through the purchasing process and provided personalized product recommendations.
• Content Moderator

  Conectys Global BPO

  2018.11-2021.05

  (3 years)

  Monitored and moderated content across various online platforms to ensure adherence to community guidelines and standards. Contributed to the development of content policies and procedures to improve moderation efficiency.

Educational experience

• Karadeniz Technical University, Turkey

  English Language and Literature

  2013.01-2018.08

  (6 years)

  English language and literature studies

Languages