Adham's Resume

Adham

Administrative Management | Human Resources Management @ 电子科大 - the Desire to Continually Learn | Improve | Develop

34 y/o

Other administrative positions

Other

Nationality Egypt

Summary

I am very hard working, passionate about customer service, enthusiastic, and totally team-focused in everything I do. I was working in three different positions; my tasks and duties were mostly in dealing with people and being responsible for building and maintaining a positive image for the company. At that time, I was invincible by providing an excellent service to the customers plus managing multiple tasks concurrently. Throughout those three years, I had great attention to the details, I got the ability to resolve complex problems in a time-sensitive manner. It has been a great learning experience and a way to develop personally and professionally myself.

Work experience

Kindergarten English Teacher
金色雨林
2019.04-2019.10
(6 months)
- Designing and following a complete teaching plan. - Teaching alphabet and numeracy along with personal, social, and emotional skills by using a variety of activities and instructional methods (songs, stories, media, structured games, art, outdoor activities, etc) to motivate and stimulate children’s abilities. - Maintaining an open line of communication with parents and provide appropriate informatio.n -
Internet Call Center Representative 'Technical Support'
Vodafone Egypt
2016.02-2016.07
(6 months)
- Managing and resolving customer complaints. - Selling products and place customer orders in the computer system. - Identifying and escalating issues to supervisors. - Providing product and service information to customers.
Tour Leader
Emarat Misr Travel
2015.09-2016.01
(5 months)
- Collecting, evaluating, and responding to customer feedback. - Providing pricing information. - Marketing holidays to clients via travel agents, websites, brochures, and social media advertising.
Receptionist
Carols Beau Rivage 5 Star-Hotel
2015.04-2015.09
(6 months)
- Answering screening and forwarding incoming phone calls. - Receiving and sorting daily mail. - Ensuring the reception area is tidy and presentable, with all necessary stationery and material. - Updating calendars and schedule meetings.

Educational experience

电子科技大学
Public Management
2018.09-2020.07
(2 years)
A master's degree in Public Management, the School of Public Administration, and Affairs. The courses I had studied and taken at UESTC would provide me with the skills to become a great leader and demonstrate strong communication skills in the future work
Universitas Ahmad Dahlan
Bahasa Indonesia
2017.08-2018.07
(a year)
A non-academic degree program in Indonesia to study the Indonesian language. It helps to promote and increase the interest in the language and culture of Indonesia among the youth of other countries. It has also been designed to provide stronger cultural
Mansoura University
Tourism and Hospitality Management
2009.09-2013.07
(4 years)
I have studied at the School of Tourism and Hotel Management, and with the experience of internship and the student's activities I was a part of, It was easy for me to find different kinds of jobs.