Summary

Work experience

• Norwegian teacher

  teaching privately

  2018.10-2024.06

  (6 years)

  Teaching Norwegian privately in Riga from 2018. • Teaching teenagers and adults who were preparing to Working in Norway • Creating lesson plans for the defined curriculum, finding Norwegian books, online sources and materials • Preparing, conducting and testing students’ knowledge • Conducting classroom activities to increase student participation • Assigning regular homework to improve student performance
• Norwegian Quality Analyst

  Ada Cami

  2021.03-2024.06

  (3 years)

  Nets Denmark AS Coaching agents about internal processes such as transaction status, invoicing, chargeback, settlement reports and reconciliation reports I updated and trained customer service agents with the latest policies Analyzing KPI, NPS and other operating data in excel and Power BI Provided feedback to Nets about malfunctions of certain processes/programs and gave suggestions on how could we improve them
• English teacher

  Language school

  2014.08-2016.07

  (2 years)

  • Creating lesson plans for the defined curriculum • Preparing, conducting and testing students’ knowledge • Conducting classroom activities to increase student participation • Assigning regular homework to improve student performance • Meeting student guardians to communicate their progress

Educational experience

• University of Latvia

  European studies

  2011.09-2013.06

  (2 years)

  Studies about European Union
• University of Tirana

  Bachelor Degree in Linguistic

  2006.10-2009.09

  (3 years)

  Bachelor in Linguistic and Literature with specialization in Linguistic. I studied grammar, vocabulary and syntax of European Languages. I had subjects about teaching languages to non-native speakers and the factors which help learning a new language.

Languages