Summary

Work experience

• Arabic Bilingual Customer Service Representative

  ECE Consulting Group

  2017.03-2022.07

  (5 years)

  -Handle chats and emails (in English and Arabic) for a logistic account by utilizing relevant Back-office and Salesforce applications -Respond to messages and comments for the company page on Social Media platforms (Facebook, Instagram & Twitter), and moderating the Arabic content -Translate documents, including but not limited to, merchant invoices, receipts, export documents, customer complaints and claim forms to customers and to multiple departments in the company -Inform customers of latest information and updates regarding their accounts, shipping policies & regulations and import/export restrictions -Provide back-up for other customer service representatives when needed -Assist customers and prospective customers with their inquiries and address their concerns in a timely and efficient manner. -Communicate with our partner carriers around the world to resolve any shipment related issues -Provide satisfactory resolutions to customers such as waiving off a service fee or giving an account credit

Educational experience

• Al-Mergib University

  Chemical Rngineering

  2008.11-2013.07

  (5 years)

  Chemical Rngineering