-Handle chats and emails (in English and Arabic) for a logistic account by utilizing relevant Back-office and Salesforce applications -Respond to messages and comments for the company page on Social Media platforms (Facebook, Instagram & Twitter), and moderating the Arabic content -Translate documents, including but not limited to, merchant invoices, receipts, export documents, customer complaints and claim forms to customers and to multiple departments in the company -Inform customers of latest information and updates regarding their accounts, shipping policies & regulations and import/export restrictions -Provide back-up for other customer service representatives when needed -Assist customers and prospective customers with their inquiries and address their concerns in a timely and efficient manner. -Communicate with our partner carriers around the world to resolve any shipment related issues -Provide satisfactory resolutions to customers such as waiving off a service fee or giving an account credit

Chemical Rngineering