1. Responsible for providing full process service support for patients, including daily appointments, registration, billing, and accompanying guidance; 2. Special coordination between commercial insurance customers and special needs patients, coordinating outpatient diagnosis and treatment, admission and exit procedures, and examination arrangements; 3. Accurately match internal/external expert resources according to patient needs, and prepare reception materials in advance; 4. Assist hospital leaders and department heads in receiving special needs patients and preparing for joint consultations; 5. Responsible for coordinating commercial insurance business, handling insurance consultation, organizing claims materials, and applying for guarantee letters; 6. Coordinate clinical teams to solve problems in the diagnosis and treatment process of commercial insurance/special needs patients, and establish health records; 7. Summarize daily service data for special needs patients and generate work reports.

• English, Fluent • Chinese, Basic