Customer Service Supervisor- English Native Speaker

15000 CNY~20000 CNY/Per month

Refresh at 2 months ago
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Shanghai
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Job responsibilities
Customer Service Supervisor- English Native Speaker (Wujiaochang,Yangpu District,Shanghai )Responsibilities:1. Handle customer enquiries by e-mail and telephone; 2. Coordinate with internal departments to solve customer's problems; 3. Coordinate with external Carrier companies to fix customers cage cases; 4. Follow company policy to handle customers' claims; 5. Escalate customers' expectation and complaints to company for service improvement. Location: Wujiaochang,Yangpu District,Shanghai(login to view email)
Job Requirements
Requirements:1.Bachelor degree or above. English native speaker, speaking conversational Mandarin Chinese; 2. Over 1 years' Customer Service experience is preferred; 3. Professional written and oral communication skill in English; 4. Proactive, high responsibility and good teamwork spirit; 5. Can work under pressure.
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