Managed multiple concurrent ESS projects with full responsibility for schedule, cost, quality, safety, and risk control,coordinating internal teams, suppliers, and contractors through equipment delivery, installation, commissioning, grid connection, and final acceptance, achieving 100% on-time project delivery across 1GWh deployment. Collaborated with after-sales and engineering teams to resolve technical issues, implement corrective actions, and refine service procedures, maintaining 98%+ system availability across 1.5 GWh ESS sites and elevating overall customer satisfaction. Served as the primary client-facing delivery manager, organizing project meetings, aligning technical and commercial requirements, resolving on-site and post-delivery issues, and maintaining long-term client relationships. Supported commercial and product strategy initiatives by analyzing system performance and customer feedback,contributing to new product design and roadmap decisions, and developing tailored technical solutions for Purchase Agreements and LTSA negotiations while safeguarding warranty and risk boundaries.

Directed multi-store operations across five luxury boutiques, surpassing sales targets with 5% YoY growth by strengthening merchant partnerships, aligning merchandise strategies to market trends, and executing data-driven initiatives that boosted sales by 12% and increased average transaction value by $225. Led cross-functional projects with internal teams and external vendors, including four successful store-opening launches,ensuring on-time execution through meticulous scheduling, progress tracking, and resource coordination while streamlining inventory processes to reduce out-of-stock incidents significantly. Leveraged analytics and market insights to implement strategies that increased store conversion rates by 15%+, generated 400+ new membership signups, and improved customer satisfaction scores by 2 points.

Developed and standardized key performance metrics and forecasts, leveraging data analytics to generate actionable insights, identify gaps, and implement solutions that optimized business performance and market positioning. Prepared detailed reports and presentations summarizing analyses, conclusions, and recommendations, enabling stakeholders and leadership to make data-driven decisions.