Lead the Pandora Forest Hills boutique in one of the most affluent markets in Queens, focusing on elevating the in-store retail strategy and delivering a refined, jewelry-level client experience. My role centers on strengthening service standards, building team capability, and establishing consistent operational excellence to support sustainable performance growth. Oversee day-to-day operations with emphasis on luxury client service, premium product storytelling, and high-touch jewelry selling techniques tailored for an upscale clientele. Develop structured training across discovery, clienteling, loyalty enrollment, and care plan attachment to drive stronger KPI results and elevate overall service quality. Build and nurture relationships with high-value clients, offering personalized guidance for gifting, milestones, and special-occasion purchases. Enhance operational accuracy through disciplined inventory management, cycle count execution, stock readiness, and damage/transfer processes— ensuring the boutique is prepared for peak seasonal demand. Collaborate with district leadership to evaluate store needs, align execution with brand expectations, and implement improvements that reinforce consistency and long-term growth. Maintain an elevated boutique environment centered on hospitality, trust, and refined service that reflects Pandora’s global luxury retail standards.

5 years 2 months (4 years 4 months) Achieved top rankings across most KPI objectives in 2022. Led two stores to secure the top two positions across all KPIs in the NYC region in 2023. Currently serving as the 2024 SM Lead, successfully coordinated and executed the “Macy's x SGH” and “Polo Ralph Lauren x SGH” Fashion Shows in Manhasset, managing all aspects of both events from planning through execution.