Work experience

• Senior Resume Writer & Customer Service Representative

  Career Scripters

  2023.12-2025.06

  (2 years)

  Prepared SEO-optimised CV, Resumes, Federal Resume, Cover Letters, LinkedIn profiles, and Biographies tailored to client needs across diverse industries. Provided comprehensive guidance on resume structuring, ATS compliance, keyword optimisation, and storytelling techniques whilst incorporating research on hiring trends to enhance client career prospects. Spearheaded the adoption of AI-driven writing practices to streamline processes and improve outcomes. · Created 1,000+ career documents, boosting client interview rates and enhancing professional branding. · Devised content strategies by integrating AI-driven writing practices, improving workflow efficiency. · Achieved 100% adherence to quality standards across industries, including tech, finance, and healthcare. · Enhanced team productivity by streamlining editing processes and offering guidance on resume structuring.
• Freelance Professional Resume Writer

  Talent Inc.

  2017.08-2023.11

  (6 years)

  Developed personal marketing documents, including resumes, CVs, cover letters, LinkedIn profiles, and follow-up letters for entry-level to executive professionals. Analysed client-provided materials and questionnaires to tailor documents to specific goals and career objectives. Managed assignments efficiently in order management system, ensuring timely completion whilst adhering to established writing standards. Proofread and revised drafts to incorporate ATS-optimised keywords, supporting clients in achieving career milestones. Offered career consultations, explained resume strategies, and resolved client inquiries to maintain client satisfaction. · Recognised for achieving consistent 4–5-star customer reviews through timely delivery and quality service. · Received commendation from management for attaining the highest ratings across the company. · Praised by clients and leadership for delivering error-free documents ahead of schedule, backed by thorough research and exceptional writing quality.
• Administrative Coordinator & Admission Officer

  University of Gujrat (Lahore Campus)

  2014.06-2017.08

  (3 years)

  Oversaw daily administrative operations within the admissions department, ensuring efficient processes and adherence to institutional policies. Coordinated the full admissions cycle, including application assessment, interview scheduling, and enrolment procedures. Acted as the primary point of contact for prospective students, offering guidance on entry requirements, academic programmes, and student life. Maintained and updated student records and databases with accuracy and strict confidentiality. · Processed over 700+ student applications whilst maintaining a 98% accuracy rate. · Cut application processing time by 20% through digital workflow improvements and proactive process redesign. · Earned formal recognition from management for exemplary service, communication, and stakeholder relations. · Delivered three consecutive admissions cycles with zero audit discrepancies and full regulatory compliance.
• Internship

  Habib Bank Limited

  2013.05-2013.12

  (8 months)

  Technical Proficiencies: MS Office | Order Management System | ChatGPT | Search Engine Optimisation | Zoom
• Assistant

  Pakistan Electronic Media Regulatory Authority (Regional Office)

  2012.01-2013.08

  (2 years)

  Provided comprehensive administrative and clerical support to ensure smooth daily operations of the regional office. Managed official correspondence, file management, and documentation in line with government protocols and PEMRA regulations. Assisted in the preparation of reports, memos, and internal communications for senior officials and field teams. Maintained and updated confidential records, case files, and compliance documentation for licensed media entities. Coordinated with stakeholders, broadcasters, and field officers for timely data collection, case follow-ups, and enforcement updates. · Streamlined record-keeping and file tracking system, reducing document retrieval time by 30%. · Drafted compliance reports that supported enforcement actions against non-compliant channels. · Coordinated between departments, enabling quicker turnaround on legal notices and media licensing queries. · Organised regional meetings, training sessions, and official inspections, elevating office efficiency and regulatory preparedness.

Educational experience

• Punjab University, Lahore, Pakistan

  Accounting

  2009.01-2011.01

  (2 years)

  Study

Languages

Certificates