Work experience

• EXECUTIVE CS IMPORTS

  FLOMIC GROUP

  2025.05-Current

  (4 months)

  · Liaising with agents and co-loaders regarding shipment booking, cargo loading & discharging. ETD & ETA. · Handled documents like HBL, MBL, HAWB, MAWB, packing list, commercial invoice, freight certificate, quotations, and Pre-alert. · Sending pre-alerts to customers with complete shipment details and updating them on the shipment status until the file is closed. · Communicate with the OPS team about the cargo arrival to process · Sending docs to CHA for the checklist · Worked on Logi-sys software
• CUSTOMER EXPERIENCE EXECUTIVE

  SHIPCO IT PVT LTD

  2024.05-2025.04

  (a year)

  · Coordinated with customers regarding queries and shipment updates, ensuring regular follow-ups. · Monitored shipment movement (arrival and dispatch) and provided timely updates to clients. · Managed shipping document corrections and facilitated the resolution of customer documentation issues. · Liaised with carriers on documentation-related queries and ensured all required details were provided. · Processed Full Container Load Bill of Lading (FCL BL) for House Bill of Lading (HBL) and Master Bill of Lading (MBL) in compliance with country-specific requirements and standard operating procedures.

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