Work experience

• Inbound Call Center Agent

  EFOR

  2024.02-2025.01

  (a year)

  Provided inbound call center services, handling customer inquiries and support requests. Delivered solutions to customer issues efficiently and effectively, ensuring high customer satisfaction.
• Call Center Sales Specialist

  Macro

  2022.07-2023.06

  (a year)

  Worked in a Bulgarian company, providing sales and customer support services through the call center. Managed sales processes and contributed to achieving company sales targets.
• Call Center Consultant

  TRC CONSULT

  2021.11-2022.04

  (6 months)

  Provided consultancy services to Turkish citizens looking to start businesses in Serbia. Offered information and guidance on investment and business setup processes.
• Bartender and Server

  Crash Roof

  2014.11-2016.06

  (2 years)

  Provided excellent customer service and bartending in a busy environment. Supported daily operations of the restaurant and ensured customer satisfaction.
• Field Staff

  Amnesty International

  2014.02-2014.08

  (7 months)

  Conducted fieldwork across Istanbul, informing people about Amnesty International's activities. Encouraged people to make regular monthly donations and participate in urgent action campaigns.
• Business DevField Staff & Team Leaderelopment Manager

  UNICEF

  2012.12-2014.01

  (a year)

  Conducted fieldwork in various locations across Istanbul. Promoted UNICEF's activities and encouraged people to make regular monthly donations. As a team leader for the last 7 months, I supervised daily field operations and prepared weekly and monthly reports.

Educational experience

• Sakarya University

  Program in Business Administration

  2020.09-Current

  (5 years)

  University
• Kocaeli University

  in Business Administration

  2014.09-2019.09

  (5 years)

  University

Languages