Thunchanok

Bangkok, Bangkok CityNationality Thailand
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Work experience

  • Product Manager

    FUSE GROUP
    2024.05-Current(a year)
    Achievements:- Spearheaded Growth Initiatives: Led product management for new growth initiatives aimed at penetrating strategic partners (agents), contributing to a target of 30 million Thai Baht in GWP within H2 of 2024, recognized as 25% of the companys revenue goals.- Operational Efficiency: Implemented a new policy endorsement, credit management workflow, payment system, and business intelligence (BI) tools for strategic partners (agents) within two weeks using AirTable and Zapier to support a rapid business launch.- User Engagement: Designed a user behavioral tracking project using Firebase to test hypotheses and identify user drop-off points, resulting in actionable insights for improving user experience.- Innovative Solutions: Introduced an AirTable-based solution for tracking RFQs, which received positive feedback from business users and significantly enhanced operational transparency.- Collaborated closely with the Finance Manager to overhaul the finance processes, streamlining workflows from Accounts Receivable (AR) to Accounts Payable (AP). Implemented comprehensive solutions for aging reports, payment schemes, and payment and receipt workflows, including the integration of Buy Now, Pay Later (BNPL) and installment payment options.Involvement: - Cross-functional Collaboration: Worked closely with regional(Indonesian, Chinese, and Vietnamese) and local teams to align product priorities with business goals, fostering a collaborative and cohesive work environment.- Continuous Improvement: Actively participated in brainstorming sessions and workshops to identify opportunities for process improvements and innovative solutions.
  • Business Strategy Consultant

    Talance
    2024.05-Current(a year)
  • Instructor and facilitator of Innovation and Design Thinking session.

    Freelance
    2019.01-Current(7 years)
    - Conducted and facilitated a Business Innovation Bootcamp for C-level and middle management officers of leading thai public companies in SET50, showcasing effective use of Design Thinking methodologies.- Conducted a Design Thinking for Inclusive Business workshop for a US embassy project and facilitated a significant Design Thinking workshop for 70 attendees focused on Thai law redesign under Thai government agency.
  • Product Manager

    Talance
    2022.03-2024.04(2 years)
    Talance serves as a premium platform in the Thai market, specializing in connecting clients with top-tier software development talent tailored to their unique project needs, focusing on delivering highly skilled software professionals for specific client demands in Thailand.-Crafted and implemented the initial product roadmap, aligning Talances product vision with market needs and technological trends.-Implemented low-code/no-code technology along with agile and lean product development practices, slashing time-to-market by 60%.-Developed and launched advanced talent searching tools specifically tailored for the software development sector. Its niche focus enables us to pinpoint qualified software developers with greater precision and efficiency, reducing talent search and matchmaking time by 50% while simultaneously increasing the accuracy of our placements.-Launched a feature for talent payment, real-time timesheet monitoring, and timesheet approval, cutting administrative time and ensuring 100% on-time payment rate. Along with a cost control and revenue recognition reporting system, significantly improving financial real-time tracking accuracy and facilitating strategic financial decision-making.-Initially adopted AirTable for its speed and ease of use, essential for capturing early business opportunities. Faced with AirTables performance limits as demands grew, I led a strategic partial migration to AppSmith for high-impact areas, while retaining AirTable for certain functions. This approach achieved a 50% reduction in processing times, enhancing scalability and user data support without sacrificing performance.
  • COO and Co-founder at Talance

    Talance
    2020.07-2024.04(4 years)
    - Pioneered Talances entry into various software technology job markets, positioning us as a frontrunner in Thai tech talent solutions.- Overhauled the customer success process, achieving an impressive 80% customer retention rate and elevating long-term satisfaction.- Introduced AI tools in talent operations, achieving a 90% success rate in talent placement from interview to hire, enhancing client satisfaction.- Designed and executed a robust talent vetting process, successfully placing over 300 high-caliber professionals, and exceeding client expectations in speed, efficiency, and quality.- Pioneered sales initiatives to secure our first 30 B2B clients, including a top public company (SET50), within the first 2 months of business.- Implemented low-code/no-code technology and automation solutions within the first 2 months of Talances business operations, reducing operational costs by 30% and markedly enhancing overall efficiency. Additionally, it facilitated the creation of a structured database, laying a solid foundation for future product development and scalability.- Implemented key cost-control strategies, improving Talances financial stability. Concurrently revolutionized the revenue recognition system, aligning it with industry standards to enhance reporting accuracy and significantly bolster investor trust.
  • Entrepreneur In Residence

    MFEC Public Company Limited
    2019.06-2020.06(a year)
    Venture Lab, under MFEC PCL, is an innovation-focused division established by the CEOs directive. Its mission is to foster groundbreaking business capable of disrupting MFECs existing business paradigms.- Achieved 10x user growth for a Telemedicine business within 6 months, a project under Venture Lab’s partnership with thai leading healthcare player.- Successfully converted 50 companies into B2B client for a Telemedicine business in just 4 months.- Successfully validated startup idea of an AI-based skin analysis system proving its potential for product-market fit through effective idea verification and setting the stage for further product development and market integration.- Validated of 3 start-ups ideas within 9 months included an e-Sport event holding platform, health assistant chatbot, and AI-based skin analysis.
  • Coordinator

    Dress the Dream
    2018.07-2019.12(2 years)
    Thai social enterprise that receives second hand dresses donations and resell those to help and empower woman in Southeast Asia.• Planned and coordinated to execute offline event.• Wrote content to be part of online content marketing aimed to empower women.
  • Project Manager

    CRYPTONIST
    2018.12-2019.05(6 months)
    CRYPTONIST is Crypto, Blockchain and Financial communicator who aimed to educate Thai people about financial literacy.• Planned content and managed to execute educational fundamental and advanced Cryptocurrency offline course for Thai traders.• Organized Cryptocurrency and Blockchain related offline event in both Thai and International.• Wrote online content to be part of online content marketing. Educated Thai people on Cryptocurrency and Blockchain technology.
  • User Experience Researcher & Design Thinking Practitioner

    MFEC Public Company Limited
    2019.02-2019.04(3 months)
  • Research Assistant

    Human Robotics Lab, Chulalongkorn University
    2016.12-2019.01(2 years)
    • Determined research objectives by coordinating with Chulalongkorn Hospital and conduct detailed research in both field of engineering and medicine.• Created an action plan and implement them to completion.• Performed fieldwork, interviews, and experiments to gather data,then analyzed, compiled and organized findings in graphs, charts and diagrams.• Designed products using proven theory from the research and evaluations methods and performed the evaluation.• Developed prototype to test mechanical design, human factors and usability which is currently undergoing clinical trials.• Provided fabric technical assistance to the team to develop soft exoskeleton.• Teaching assistant in Design Methodology to undergrad engineer student through Design Thinking and hands-on experience in robotics engineering project.
  • Assistant Software Engineer

    Delta Electronics
    2017.07-2017.08(2 months)
    • Planned and implemented to manage process of tool and machine management for industrial plant.• Developed software to manage those tool and machine using Microsoft Visual Studio and MySQL.
  • Assistant Mechanical Engineer

    Delta Electronics
    2017.06-2017.08(3 months)
    • Assisted troubleshooting industrial machines and mechanical equipment and responsible for preventive maintenance.

Educational experience

  • Chulalongkorn University

    Mechanical Engineering bachelor of engineering - be
  • Triamudom Suksa School

    Applied Sciences and Robotics high school diploma
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