Work experience

• Digital Solution Department Manager

  pt. tuv nord indonesia

  2024.02-2025.01

  (a year)

  Overseeing the development and implementation of digital solutions to meet clients’ business needs. Lead digital solution projects from concept to completion, ensuring timely and within-budget delivery. Focus on enhancing the customer journey through the implementation of user- friendly digital interfaces. Lead and mentor a team of digital specialists, providing guidance and support to achieve project goals.
• Business Development Lead Area West Java

  PT. Panthera Biru Indonesia

  2022.03-2024.01

  (2 years)

  (1 year 11 months) As a team leader, I managed and monitored 10 (ten) Business Development Executives for SME Supply/Demand Acquisition team in West Java Area. Responsible for driving new revenue by identifying new business opportunities. Doing market research and provide solution as a customer needs. Establish and maintain relationship with existing or potential transporter as business partners
• Enterprise Account Manager

  PT. Telekomunikasi Indonesia (Persero) Tbk

  2018.10-2021.09

  (3 years)

  Acted as Single Point of Contact assigned by Telkom to the respective customers Explored customers’ corporate value chain opportunities and offer them variety of Telkom products and services when the opportunities arise Provided the best solution for customers’ requirement or issue by offering them products or services that suits with their needs Followed up complaints and/or issues faced by customers when using products/services from Telkom, ensure the complaints/issues are taken care immediately in order to make sure the customers operational activities won't be affected Monitored delivery progress for every request submitted by customers to ensure the products / services will be delivered on time
• Senior Lending Relationship Manager

  PT. Bank Nusantara Parahyangan

  2016.07-2018.09

  (2 years)

  (2 years 3 months) Responsible for growth and profitability in the SME and Commercial Banking Portfolio Managing around 20 accounts with IDR 70Billions Portfolio Cross Selling with other banking products and services Acted as adviser, proposal checker, and monitoring junior relationship manager in order to be able to work based on company's policy and procedure.
• Retail Relationship Manager

  PT. Bank CIMB Niaga Tbk

  2015.02-2016.06

  (a year)

  (1 year 5 months) Responsible for growth and profitability in the SME Banking Portfolio Managing around 22 accounts with IDR 40Billions Portfolio Cross Selling other banking products and services
• SME Relationship Manager

  PT. Bank Negara Indonesia (Persero) Tbk

  2012.06-2015.01

  (3 years)

  (2 years 8 months) Responsible for growth and profitability in the SME Banking Portfolio Managing around 30 accounts with IDR 65Billions Portfolio Cross Selling other banking products and services In Mar 2014 - Jan 2015, I was also appointed as Head of Credit Unit with the responsibilites as follows: Responsible for the whole daily operation of Credit Unit team with 12 (twelve) employees. Authorized to sign documents related, and to approve Kredit Usaha Rakyat (KUR) proposal up to IDR 300Million Focused on how to improve credit portfolio and to reduce the Non Performing Loan rate

Educational experience

• Troy University

  Business Administration, Business Administration and management, general

  2008.09-2012.05

  (4 years)

Certificates