I am entrusted with spearheading operations and expanding the market share in India. My responsibilities include overseeing the business development of second-hand smartphones, from procurement to refurbishment and sales. Through effective supplier and vendor management strategies, I have significantly contributed to the company's growth, quadrupling its sales trajectory. Prior to my current role, I served as the Deputy Manager-Customer Service at OPPO Mobiles India Pvt. Ltd., Gurgaon, where I led a technical support team and addressed service center technical issues nationwide. I played a pivotal role in drafting policies to enhance work efficiency and improve customer satisfaction. My contributions extended to managing service center engineers' training, implementing quality feedback mechanisms, and standardizing technical processes across PAN India service centers. Notably, I achieved a remarkable improvement in CRM work order accuracy, from 40% in 2016 to over 99% in 2021. My proficiency in Mandarin, acquired through rigorous training and practical experience, has been instrumental in bridging communication gaps and driving sales initiatives. As a Chinese Interpreter at ONKAR INFOTECH, Gurgaon, I facilitated effective communication between Chinese clients and colleagues, contributing to sales growth and customer satisfaction. Additionally, my educational background includes a Diploma and Advanced Diploma in Chinese Language, complemented by a BBA from Sikkim Manipal University, New Delhi. Driven by a passion for excellence and a commitment to continuous improvement, I thrive in dynamic environments where I can leverage my skills to achieve tangible results. I am adept at multitasking, problem-solving, and fostering collaborative relationships to drive organizational success. I am actively seeking new opportunities to apply my expertise and make meaningful contributions to innovative and forward-thinking organizations. Let's connect and explore potential synergies. Experience

(6 years 4 months) Handling customer service-Technical as well as active Chinese interpreter