Work experience

• Operations Customer Expert

  TP Germany

  2024.07-2025.07

  (a year)

  • Provide technical support for hardware and software products to a global customer base via phone, email, and chat. • Resolve complex issues using advanced diagnostic tools, consistently meeting KPIs for first contact resolution and customer satisfaction. • Manage billing inquiries, ensuring accuracy and professionalism across all customer interactions. • Act as escalation point for critical cases, collaborating with senior engineers to deliver timely solutions. • Identify recurring technical issues and contribute insights to improve processes and documentation. • Stay current through ongoing product training, adapting quickly to updates and new tools.
• Virtual Assistant, Translator, Writer, Self

  Freelancer

  2022.06-2024.01

  (2 years)

  • Provided administrative support, translations, proofreading, and content creation for international clients. • Delivered high-quality work that resulted in repeat business and referrals. • Customized solutions to meet client needs, improving service delivery and satisfaction.
• Assistant Manager

  Veltmeijer Group

  2021.11-2024.01

  (2 years)

  • Led daily operations for a busy entertainment venue, managing a team of 15 to consistently exceed sales targets. • Achieved a 10% revenue increase through efective upselling and promotions. • Reduced labor costs by 15% through improved scheduling while maintaining staf engagement. • Enhanced inventory management processes, cutting stock discrepancies by 30%. • Designed and led training programs, reducing new hire onboarding time by 40%. • Acted as primary point of contact for customer escalations, ensuring high guest satisfaction. Achievements • Achieved a 10% revenue increase through efective upselling and promotions at Veltmeijer Gamestate. • Reduced labor costs by 15% through improved scheduling. • Cut stock discrepancies by 30% through enhanced inventory management processes. • Reduced new hire onboarding time by 40% through designed training programs.

Languages